How can I deactivate my Parallels Desktop 10 license

How do I log out of parallels 10 on my mac to transfer license to new one? It does give me onion to sign out as described in KB.
 
Hello. Same problem here as everyone else. Parallels 10. Trying to move it from one computer to another. No option to do so as described in KB.
Thanks.
 
Additional information. When i tried opening parallesl 10 from the OLD computer - one that should have been deactivated, it still says "this is an activated product". Both OLD and NEW computers have full access to the internet. Please help.
 
patc3 said:
thank you for your reply. unfortunately i am still getting:
'You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.' on the new compjuter i'm trying to activate on.
do i have to completely uninstall parallels 10 from the old computer?
Click to expand...
Please follow the below steps to activate your Parallels Desktop 10 for Mac.
1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)
2) Execute the command:
prlsrvctl activate-license-online
3) Start Parallels Desktop and try to proceed with the activation once again.
 
I got this in the terminal.

"Failed to activate the license: Unable to confirm the product license. The operation failed due to a connection problem. Please try again later or contact the Parallels support team for assistance."

I have full access to the internet. Parallels.com is accessible from a browser, so is this forum. DNS issue? I can't tell because there are no additional details on the endpoint it is trying to connect to. Please help.
 
patc3 said:
I got this in the terminal.
"Failed to activate the license: Unable to confirm the product license. The operation failed due to a connection problem. Please try again later or contact the Parallels support team for assistance."
I have full access to the internet. Parallels.com is accessible from a browser, so is this forum. DNS issue? I can't tell because there are no additional details on the endpoint it is trying to connect to. Please help.
Click to expand...
Please check your inbox for more info
 
I have same issue to move my PD v10 license to another Mac. I can not deactivate it as shown on KB 123958. I think it does not working on v10.
 
Hi Maria, I still got error in my new Mac.
 

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I have same problem.
Can't deactivate on old mac.
Can't activate on new mac.
Terminal-Comand didn't work.
Can you please reset our product-key?
 
MischaK said:
I have same problem.
Can't deactivate on old mac.
Can't activate on new mac.
Terminal-Comand didn't work.
Can you please reset our product-key?
Click to expand...
Hi MischaK. We have reset the license. Please use the terminal command once again and activate the product.
 
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