Hi Parallels Team,
I am writing here after my refund request was declined through the support ticket system, hoping someone can help me resolve this.
Order details:
- Order number: #551995359
- Product: Parallels Desktop for Mac Standard (1 Year Subscription)
- Renewal charge date: [2026-10-05]
- Amount charged: [100,000 WON]
Here is my situation:
1. I contacted Parallels Support just one day after the renewal charge, as soon as I noticed it on my bank statement.
2. I have not used Parallels Desktop for a long time, and have not used it at all since the renewal. This can be verified from my account's activation records.
3. I no longer need the product. The 3-month extension offered by support would not be of any use to me.
I can see from this forum that refunds have been granted in similar cases, and I am kindly asking for the same consideration for order #551995359.
Could a member of the Parallels team please review my case and process a refund? I would also like to confirm that the automatic renewal has been disabled on my account.
Thank you.
I am writing here after my refund request was declined through the support ticket system, hoping someone can help me resolve this.
Order details:
- Order number: #551995359
- Product: Parallels Desktop for Mac Standard (1 Year Subscription)
- Renewal charge date: [2026-10-05]
- Amount charged: [100,000 WON]
Here is my situation:
1. I contacted Parallels Support just one day after the renewal charge, as soon as I noticed it on my bank statement.
2. I have not used Parallels Desktop for a long time, and have not used it at all since the renewal. This can be verified from my account's activation records.
3. I no longer need the product. The 3-month extension offered by support would not be of any use to me.
I can see from this forum that refunds have been granted in similar cases, and I am kindly asking for the same consideration for order #551995359.
Could a member of the Parallels team please review my case and process a refund? I would also like to confirm that the automatic renewal has been disabled on my account.
Thank you.