Hide menu items crashes when opened

[JunioA]

It's been around 4 days since the option to hide menu items has stopped working. Every time I try to open it, it breaks and shows the report sending screen.

My OS is MacOs 10.15.2 (19C57) and parallels tools version 3.8.0 (2857).

I've tried to reinstall, clean the files from the previous installation. Nothing worked.

 

[sergk]

Hello,
could you please replicate the crash one more time, send report and post its ID here?

 

[JunioA]

Hello,
there is 331169600.

 

[sergk]

Thanks, we'll investigate your issue.

Could you please do the next:
1) Open preferences for Parallels Toolbox (open Parallels Toolbox window -> press on cogwheel button -> Preferences)
2) Enable option 'Disable automatic updates'
3) Install previous version (3.7.0) of Parallels Toolbox: http://download.parallels.com/toolbox/v3/3.7.0-2768/ParallelsToolbox-3.7.0-2768.dmg
4) Restart (or just start) Hide Menu Icons
The problem (crash) still exists?

 

[JunioA]

I did the uninstallation process.
So I installed the version of the link and again the application broke when i run the icon hidding. Here is the report code 331237499 and 331237698.

 

[sergk]

Ok, thanks for info.

Looks like on of the icon in menu bar provokes this crash. If you want, you can try to find this application, this will help us to investigate and fix this crash:
- quit from applications that have icons in menu bar one by one
- Launch Hide Menu Icon tool after quitting every next application

If Hide Menu Icons begins to launch then
- Launch previously quitted application
- Check that Hide Menu Icons begins to crash again

If you find application that leads to crash, post its name here.

 

[JunioA]

Bingo! The SafeNet Authentication Client from the gemalto , version 10.2 (10.2.97.0).
The crash report id 331320019.

 

[sergk]

Great, thanks! We'll investigate it and prepare the fix.