Have some support for you users

[ArnaudD1]

No answers from both chat support... No answer in Facebook or Tweeter!!!
This is a shame

 

[Dmitry Geynisman]

No answers from both chat support... No answer in Facebook or Tweeter!!!
This is a shame

Hi @ArnaudD1, can you please share a link/screenshot of your requests? Or simply let me know how can we help you here.

 

[ArnaudD1]

Hahah 2 hours to answer, and now I followed answer from the support given thanks to twitter, and now i'm on facebook as requested, and again still have no answer.
I've been waiting over 1 hour an 1/2 AND STILL NO ANSWER;
Do the support team really cares about customers?

 

[Dmitry Geynisman]

Hahah 2 hours to answer, and now I followed answer from the support given thanks to twitter, and now i'm on facebook as requested, and again still have no answer.
I've been waiting over 1 hour an 1/2 AND STILL NO ANSWER;
Do the support team really cares about customers?

Yes it really does. We have released a new Parallels Desktop 14 for Mac version and experience high load of user requests, I am sorry for the delay and inconveniences caused.