Error message on Sequoia

[Randy4]

I understand I'm running a Beta so this isn't a complaint but more of a curiosity if it's happening to anyone else and if so if there is some sort of fix aside from waiting for some more stability. I'm actually not even sure if this is related to Parallels but I think it's pretty obvious with the error message haha. I get this message randomly, and quite frequently, I don't even have to be running Parallels. Parallels does run for me just fine, but like I said, this message just randomly pops up and sometimes it pops up 3 or 4 more times before it goes away for a little while. Any thoughts?

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: ParallelsIM [2786]
Path: /Library/Input Methods/ParallelsIM.app/Contents/MacOS/ParallelsIM
Identifier: com.parallels.inputmethod.ParallelsIM
Version: 4.0.3 (32866)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-07-10 14:01:33.9667 -0400
OS Version: macOS 15.0 (24A5289g)
Report Version: 12
Anonymous UUID: 4336D1C2-81E6-9317-2374-6CBAB2995508


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x7FF897A5AA84)

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: ParallelsIM [2786]

Application Specific Information:
abort() called


Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x7FF897A5AA84)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x7ff897a5aa84 ???
1 libsystem_kernel.dylib 0x7ff807776b32 __pthread_kill + 10
2 libsystem_pthread.dylib 0x7ff8077b0f85 pthread_kill + 262
3 libsystem_c.dylib 0x7ff8076d1b19 abort + 126
4 libc++abi.dylib 0x7ff807768163 abort_message + 258
5 libc++abi.dylib 0x7ff8077590ce demangling_terminate_handler() + 266
6 libobjc.A.dylib 0x7ff8073f9103 _objc_terminate() + 96
7 libc++abi.dylib 0x7ff80776753b std::__terminate(void (*)()) + 6
8 libc++abi.dylib 0x7ff80776a237 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
9 libc++abi.dylib 0x7ff80776a21c __cxa_throw + 69
10 libobjc.A.dylib 0x7ff8073f10e1 objc_exception_throw + 317
11 CoreFoundation 0x7ff8079ae022 -[NSObject(NSObject) doesNotRecognizeSelector:] + 342
12 CoreFoundation 0x7ff807877702 ___forwarding___ + 745
13 CoreFoundation 0x7ff807877388 _CF_forwarding_prep_0 + 120
14 ParallelsIM 0x1005f199b -[ImServer initWithName:bundleIdaletteImpl:] + 43
15 ParallelsIM 0x1005f2293 allocIMKServer(PaletteDelegate*) + 131
16 ParallelsIM 0x1005f2ae0 execInputMethod + 48
17 ParallelsIM 0x1005f16d4 main + 260
18 dyld 0x2006cf2cd start + 1805

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffea2ea0 0x7ff7ffe9f000 + 16032

Thread 2:
0 runtime 0x7ff7ffec1954 0x7ff7ffe9f000 + 141652

Thread 3:
0 runtime 0x7ff7ffec1954 0x7ff7ffe9f000 + 141652


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007ff84a6b3a00 rsi: 0x000000020075e200 rbp: 0xffffffffffffffff rsp: 0x0000000304dd8070
r8: 0x0000000304dd81e8 r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x00007ff80776bbc9
r12: 0x00007ff84a6b3a00 r13: 0x0000003000000008 r14: 0x0000000000000103 r15: 0x0000000000000016
rip: <unavailable> rfl: 0x0000000000000287
tmp0: 0xffffffffffffffff tmp1: 0x00007ff897a5aa58 tmp2: 0x00007ff807776b28


Binary Images:
0x2006c9000 - 0x200754fff dyld (*) <9b66c0ec-7355-3d7e-9721-81e50e275036> /usr/lib/dyld
0x7ff7ffe9f000 - 0x7ff7ffecefff runtime (*) <e447ba6f-c0b7-3dcb-b110-b38e57558dc3> /usr/libexec/rosetta/runtime
0x108616000 - 0x10867dfff libRosettaRuntime (*) <4cb71c5f-4e41-3ce6-a65a-b283bc4bfab5> /Library/Apple/*/libRosettaRuntime
0x1005ed000 - 0x1005f3fff com.parallels.inputmethod.ParallelsIM (4.0.3) <71c9bada-89c2-30df-a116-648134325438> /Library/Input Methods/ParallelsIM.app/Contents/MacOS/ParallelsIM
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x7ff80776f000 - 0x7ff8077aafff libsystem_kernel.dylib (*) <09af8f30-4f91-39c2-95f9-2a8855c8e8c9> /usr/lib/system/libsystem_kernel.dylib
0x7ff8077ab000 - 0x7ff8077b6fff libsystem_pthread.dylib (*) <b71f316e-e519-3185-aed5-53b9a26accab> /usr/lib/system/libsystem_pthread.dylib
0x7ff807651000 - 0x7ff8076d9ff7 libsystem_c.dylib (*) <59f0ae62-c7bb-3340-95d6-cf054e61ef52> /usr/lib/system/libsystem_c.dylib
0x7ff807757000 - 0x7ff80776efff libc++abi.dylib (*) <995dede6-493b-3509-a47c-85d8bd0ae52b> /usr/lib/libc++abi.dylib
0x7ff8073dc000 - 0x7ff80741effb libobjc.A.dylib (*) <464fc974-6598-3d98-ae03-f829476a55e0> /usr/lib/libobjc.A.dylib
0x7ff80781b000 - 0x7ff807cb8ff2 com.apple.CoreFoundation (6.9) <1b6cbb80-79db-3bee-a796-f319ef18d774> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=464.5M resident=0K(0%) swapped_out_or_unallocated=464.5M(100%)
Writable regions: Total=707.0M written=353K(0%) resident=353K(0%) swapped_out=0K(0%) unallocated=706.7M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Kernel Alloc Once 8K 1
MALLOC 540.1M 16
MALLOC guard page 96K 6
Rosetta Arena 4096K 2
Rosetta Generic 1252K 310
Rosetta IndirectBranch 128K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 60K 6
Rosetta Thread Context 60K 6
STACK GUARD 8K 2
Stack 9240K 3
Stack Guard 56.0M 1
VM_ALLOCATE 4K 1
__DATA 4811K 333
__DATA_CONST 29.0M 349
__DATA_DIRTY 638K 110
__FONT_DATA 2352 1
__LINKEDIT 182.2M 7
__OBJC_RO 75.7M 1
__OBJC_RW 2343K 2
__TEXT 282.4M 362
__TPRO_CONST 280K 2
mapped file 31.5M 6
owned unmapped memory 16K 1
page table in kernel 353K 1
shared memory 128K 7
=========== ======= =======
TOTAL 1.3G 1539



-----------
Full Report
-----------

{"app_name":"ParallelsIM","timestamp":"2024-07-10 14:01:34.00 -0400","app_version":"4.0.3","slice_uuid":"71c9bada-89c2-30df-a116-648134325438","build_version":"32866","platform":1,"bundleID":"com.parallels.inputmethod.ParallelsIM","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.0 (24A5289g)","roots_installed":0,"name":"ParallelsIM","incident_id":"DAAC41D6-9102-4412-8F6E-5415632B6FDF"}
{
"uptime" : 1200,
"procRole" : "Non UI",
"version" : 2,
"userID" : 501,
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"modelCode" : "Mac14,2",
"coalitionID" : 1067,
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"releaseType" : "User"
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"captureTime" : "2024-07-10 14:01:33.9667 -0400",
"codeSigningMonitor" : 1,
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"procExitAbsTime" : 29020619542,
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"codeSigningTeamID" : "4C6364ACXT",
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"reportNotes" : [
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Model: Mac14,2, BootROM 11881.0.224.0.2, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Jul 1 2024 22:15:02 version 20.10.1116.1.8.7.180 FWID 01-722d8eba
IO80211_driverkit-1302.63 "IO80211_driverkit-1302.63" Jul 2 2024 21:39:04
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: Charger Adapter
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

 

[Trishna Oobeyram]

Hello @Randy4
Thank you for the description.
Could you please provide us with a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID, for further analysis ?
Thanks!

 

[Randy4]

464681658
Thanks!

 

[Randy4]

Any update on this? It keeps getting worse with each beta update I do. Again, I realize this could be a problem because of the beta. But this is really annoying. Looks like the error message mainly is "PC register not matching crash frame"

 

[GregoryF5]

I'm getting pretty much the same thing on a Sequoia Beta Mac. Every few minutes an error message (ParallesIM has quit unexpectedly) pops up, with details essentially similar to those you have posted. It would be nice if there were some way to stop it.

 

[Randy4]

I'm not happy that you are experiencing it as well, but at least I know that I'm not the only one and it must be a bug with the new beta OS. Hopefully they come out with a fix because this is incredibly annoying and frustrating.

 

[LeRoi]

Are you running the Developer or Public beta? I'm running the Developer beta (Version 15.0 Beta (24A5298h)) on a Mac Studio Ultra with 64Gb of memory and have no problems. I'm running both Win 11 Developer and Canary VM's with no problems.

 

[Randy4]

Are you running the Developer or Public beta? I'm running the Developer beta (Version 15.0 Beta (24A5298h)) on a Mac Studio Ultra with 64Gb of memory and have no problems. I'm running both Win 11 Developer and Canary VM's with no problems.

I've been on all developer betas. On to 15.1 now. It's been a problem for me on every single developer beta release for Sequoia.

 

[LeRoi]

I've been on all developer betas. On to 15.1 now. It's been a problem for me on every single developer beta release for Sequoia.

Not sure if this would be a help or not, but you might try doing a complete wipe and reinstall of 15.1. When I go from one overall update (14.0 > 15.0 for example), I do a Time Machine backup (outside of my regularly scheduled full backups), go to Recovery mode, blow away the Data and System disks and rebuild. I then use Recovery to reinstall the OS. I don't know if this is an option for you or not, it's a suggestion. The second thing I noticed is that there is a Rosetta error. What is being converted from Intel to Mac? I just opened the Activity Monitor and I don't show any Rosetta action of any kind.

 

[Randy4]

Thanks for the input. I'm not sure I'm confident doing what you suggested. I'm also not sure how to see if Rosetta is running? If it's as simple as opening my activity monitor and seeing "Rosetta", then no I do not see that. If it's something more in-depth to look at, that is out of my operating knowledge. I wonder if uninstalling and reinstalling Parallels is worth a shot?

 

[LeRoi]

Thanks for the input. I'm not sure I'm confident doing what you suggested. I'm also not sure how to see if Rosetta is running? If it's as simple as opening my activity monitor and seeing "Rosetta", then no I do not see that. If it's something more in-depth to look at, that is out of my operating knowledge.

If it's not showing up in Activity Monitor (btw, did you check under the "Memory" and "CPU" tab?) chances are it's a non-issue.

I wonder if uninstalling and reinstalling Parallels is worth a shot?

FIrst, copy the PVM file (the virtual machine file) to another location on your hard drive. (Not really necessary but it's nice to know you have it if something happens during the uninstall/reinstall), then do a Parallels uninstall/reinstall. Make sure you know (or have access) to your Parallels license before you delete the program. I'm not advocating you do this, but when I delete a program, I use an app named Find Any File and do a search for the program name. This allows the complete removal of the program and any left over files and directories on the hard drive. This step is (probably) not required but my working circumstances more than likely differ from yours. Once Parallels has been removed, shut down and restart your Mac (this should get rid of anything Parallels pokes into memory). Reinstall Parallels (make sure you have the latest version) and check to see if your PVM file still exists. If it does, you can test to see if the reinstall solved the problem. If it doesn't, you might want to create a new PVM, update it to the Insider Developer version, and check to see if that solved the problem. If the problem is solved, your original PVM file is corrupted in some way. If the problem is still happening even with a newly installed Parallels, you have ruled out Paralllels as the root of the problem.
So, step by step (sort of)
1. Back up the PVM file (do it manually or use Time Machine)
2. Remove Parallels
3. Reinstall Parallels
4. Using Parallels, build a new PVM
5. Verify that the new PVM fixes the problem. (If it does, your original PVM file is creating the problem somehow)
6. If the Parallels reinstall works with the newly created PVM. Rename the newly created PVM file something else and copy your original PVM file to the Parallels directory.(users/<your name>/Parallels). Right-click and select "Open".
7. Check once more to see if the problem still exists. If the problem is still there with your original PVM and the newly created one works, the problem is with your original PVM.
(if you want to avoid about 90% of this, just select File/New under the Parallels Desktop menu, create a new PVM and see if you still have the problem,)

 

[Randy4]

Thank you for all of your help and information. I ended up deleting everything. I did not use my original PVM. I don't use it for a whole lot and anything I save, I save to my iCloud Drive. So, all I really lost was like one app that I barely use and can easily reinstall and then I had to reinstall all of my Office 365 apps. It's actually kind of refreshing to have a fresh start. I will say that at first I only deleted the app and didn't catch all the files and the error was still happening. So then I went through and believe I found all the files plus I found this file that is mentioned at the top of my error code: Path: /Library/Input Methods/ParallelsIM.app/Contents/MacOS/ParallelsIM and deleted that. That file said it hadn't been touched since 2022. So, I'm not sure if simply deleting that would have been enough and the problem would have went away or not. But in any event, things seem to be running smoothly now so thanks again for all your help!

 

[KevinB7]

I have the same issue with Seqoia 15.1 and 15.1.1. These are NOT Beta installs, but production release. I am running Parallels 20.1.1 Pro Edition.
I get the ParallelsIM Quit unexpectedly all the time on my Windows 10 Dev VM..

No I am NOT going to build a new PVM (I have several). This is my development VM and it has many moons of stuff on it which I cannot simply reproduce at will. I need a solution from parallels: 1. as to why this is happening; and 2. how to fix it. NOT the microsoft solution, reformat your drive and reboot. Parallels: please put some thinkng into this.

Kevin

 

[GlobalJZ]

Is there a solution to this? I've done all upgrades and still seeing this ParallelsIM error message on regular basis. Can't determine which application it might be conflicting with, but would suggest this seems likely. Any update since last week?
Process: ParallelsIM [6835]
Path: /Library/Input Methods/ParallelsIM.app/Contents/MacOS/ParallelsIM
Identifier: com.parallels.inputmethod.ParallelsIM
Version: 7.0.5 (40851)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-12-02 17:42:24.0579 +0100
OS Version: macOS 15.1.1 (24B91)
Report Version: 12
Bridge OS Version: 9.1 (22P1072)
Anonymous UUID: DBACE821-B80F-BC94-EF1E-3785B6EC5939
Sleep/Wake UUID: AD8DD535-010F-4018-BE60-B71667E6F8D8
Time Awake Since Boot: 870000 seconds
Time Since Wake: 463112 seconds
System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: ParallelsIM [6835]

 

[KevinB7]

@JonZ5 I have exactly the same and it is so cripplingly annoying, been going on for months. I have sent the same info, plus the tech data, plus the versions etc etc to an official support call with Parallels. Really, they have no idea and will tell me, as they have told others, to wipe the VM, delete and reinstall parallels. I cannot (and will not) do that. I have a long standing development VM with a shit tin load of stuff that would be difficult to recreate.

Parallels just needs to fix it, has been pestering ma and many others for a long time. Having said that I am not hopeful.

The Ticket ID created to track your request is [Parallels #5062404].
When replying, make sure to keep the subject line [Parallels #5062404] ParallelsIM Quit Unexpectedly unchanged.​

 

[KevinB7]

FWIW, here is the support response and my reply after attempting what was suggested:

On 5 Dec 2024, at 22:38, Tahir Mohammad Nauthoo <[email protected]> wrote:

Hello,

Thank you for contacting Parallels Support.

Kindly follow the below steps:

1. Open Finder > Applications

2. Find Parallels Access on the list and drag-and-drop it to Trash

There is NO PARALLELS ACCESS in Applications (there is a Parallels Toolbox)
​

If the uninstallation does not work, go to System Settings > General > Login Items and remove Parallel Access from the list and toggle it off.

There is NO PARALLELS ACCESS in Login (there is a Parallels Toolbox)
​

If the above still does not work, please perform the below steps:

1. Use Cmd + Shift + G and type /Library/LaunchAgents/ then delete com.parallels.mobile.prl_deskctl_agent.launchagent.plist.

Done​

2. Use Cmd + Shift + G and type /Library/LaunchDaemons/ then delete com.parallels.mobile.dispatcher.launchdaemon.plist and com.parallels.mobile.audioloader.launchd.plist.

Done​

3. Use Cmd + Shift + G and type /Library/Preferences/ then delete parallels-access.loc.

It is NOT in that folder it is in /Library/Preferences/Parallels
Done
​

4. Open Terminal and type and execute the below one by one:

ps aux | grep ParallelsIM

Done
​

sudo killall ParallelsIM

No Matching process found.
​

I will advise if the issue reoccurs.

Please advise why no Parallels Access was found in Applications or in the Login Settings?

Kevin

 

[KevinB7]

And for those perservering with Parallels Access and getting issues, my onlu advice is don't.

This from Parallels support:

Parallels Access was another software product that we provided, but has already reached it's end-of-life, and end of support. We have encountered issues where this software was still installed and caused similar issues.

Please let us know the outcome after performing the other mentioned commands.​

 

[KevinB7]

FWIW, here is the support response and my reply after attempting what was suggested:

On 5 Dec 2024, at 22:38, Tahir Mohammad Nauthoo <[email protected]> wrote:

Just to be clear, I am no longer getting the ParallelsIM Quit Unexpoectedly' messages, so yes, it did solve the problem by getting rid of what Parallels says is a deprecated/unsupported product from my system.

 

[GlobalJZ]

This fixed my issue, too.
Leftovers. Frustrating.

FWIW, here is the support response and my reply after attempting what was suggested:

On 5 Dec 2024, at 22:38, Tahir Mohammad Nauthoo <[email protected]> wrote:

Hello,

Thank you for contacting Parallels Support.

Kindly follow the below steps:

1. Open Finder > Applications

2. Find Parallels Access on the list and drag-and-drop it to Trash

There is NO PARALLELS ACCESS in Applications (there is a Parallels Toolbox)
​

If the uninstallation does not work, go to System Settings > General > Login Items and remove Parallel Access from the list and toggle it off.

There is NO PARALLELS ACCESS in Login (there is a Parallels Toolbox)
​

If the above still does not work, please perform the below steps:

1. Use Cmd + Shift + G and type /Library/LaunchAgents/ then delete com.parallels.mobile.prl_deskctl_agent.launchagent.plist.

Done​

2. Use Cmd + Shift + G and type /Library/LaunchDaemons/ then delete com.parallels.mobile.dispatcher.launchdaemon.plist and com.parallels.mobile.audioloader.launchd.plist.

Done​

3. Use Cmd + Shift + G and type /Library/Preferences/ then delete parallels-access.loc.

It is NOT in that folder it is in /Library/Preferences/Parallels
Done
​

4. Open Terminal and type and execute the below one by one:

ps aux | grep ParallelsIM

Done
​

sudo killall ParallelsIM

No Matching process found.
​

I will advise if the issue reoccurs.

Please advise why no Parallels Access was found in Applications or in the Login Settings?

Kevin

 

[GlobalJZ]

Problem returned after your instructions for me. Better solution here: https://gist.github.com/Leask/36ba4c97f8fa35fa2a17a71a3e114929

Shell script for full removal of Access - download zip and run as sudo. It also removes the ParallelsIM Input Method and prior version files. Worked well.