Parallels Toolbox Version 5.1.0, MacOS 11.6.2. Every time I log in, all desktop files are hidden and I have to unhide them. I can find no user setting to change this. I've contacted Parallels support, they suggested reinstalling Parallels Toolbox which did not help. Suggestions? This "on by default" behavior must be stuck in a preferences file somewhere, even if it's not a user selectable setting.
Desktop files hidden by default
- Thread starter BrianL16
- Start date
I am having the same issue and similar like this:https://forum.parallels.com/threads...en-but-those-are-visible-in-hide-mode.349971/
Mikhail Ushakov
Problem solver
As for the issue we discuss in the current thread, could you reproduce the issue once again and generate a tech report as described in https://kb.parallels.com/124107 ? Send its ID in your reply.
I seem to have missed some replies. Catching up now. This is still happening after several updates, uninstalling and reinstalling, etc. As soon as I start it, it hides my desktop files.
Note the "last run" time below is when I started Parallels Tools and it hid all my files.
bclee@iMac-Pro-7 ~ % defaults read com.parallels.toolbox.HideDesktop
{
LastRun = "2022-07-05 05:10:04 pm";
}
bclee@iMac-Pro-7 ~ % defaults read com.parallels.toolbox.PresentationMode
{
KnownDisplays = {
4128834 = 2;
4128838 = 2;
};
LastRun = "2022-07-02 11:39:53 am";
"NSWindow Frame Presentation Mode" = "1048 418 463 578 0 0 2560 1415 ";
"NSWindow Frame Presentation Mode.app" = "868 224 281 424 0 0 2560 1417 ";
"NSWindow Frame StartScreenDialog" = "1055 628 450 587 0 0 2560 1415 ";
PMDuration = 4;
}
bclee@iMac-Pro-7 ~ % defaults read com.parallels.tools.statecontroller
{
"DND_Tools_Enabled_list" = (
);
DndPrefExported = 1;
HDEnabled = 1;
HDPrefExported = 1;
"HD_Tools_Enabled_list" = (
"com.parallels.toolbox.HideDesktop"
);
HiddenFiles = (
"/Users/bclee/Desktop/untitled folder",
"/Users/bclee/Desktop/Screen Shot 2022-06-25 at 2.24.49 PM.png",
"/Users/bclee/Desktop/Screen Shots",
[... etc, don't really want to post the contents of my desktop here]
"/Users/bclee/Desktop/map02.jpg"
);
}
Report ID 401889744
I have not found or heard of a fix. I contacted Parallels support on Twitter, they told me to uninstall and reinstall the program. When that didn't work, I never heard back from them.
Well! I know we have different problems but my method might be able to help you guys as well. What happened to me was the desktop files just disappeared and I had to use command + Shift + Period to show the files again. I have tried chflags nohidden and those defaults write commands and no luck! Then I saw a post somewhere to clear the folder attributes. xattr -c "here goes your file path" Try that to see if it would work!
Thanks! I'll wait for an email alert on this thread since you have already engaged them. I also have reinstalled, not to mention installed their latest update; still have the same problem.
NikolaiS@Parallels
Staff member
Hello,
The behavior is likely associated with a permission issue with one of Parallels Tools configuration files (which is located outside of the application bundle, and thus does not get deleted when you delete the app).
To try to resolve the issue, please, perform the following steps:
0. Make sure that your Desktop items are visible.
1. Open Terminal (Applications > Utilities > Terminal) and execute the following command:
(You will need to enter your Mac password to run the command. No symbols will be shown due to security measures, so just hit the keys and use Return/Enter.)
2. Restart Parallels Toolbox. Try restarting the Mac and check if "Hide Desktop Files" is triggered again. If yes, please let us know, and we will create a support ticket to further investigate the behavior.
And in any case, please let us know about the results.
Thanks!
The behavior is likely associated with a permission issue with one of Parallels Tools configuration files (which is located outside of the application bundle, and thus does not get deleted when you delete the app).
To try to resolve the issue, please, perform the following steps:
0. Make sure that your Desktop items are visible.
1. Open Terminal (Applications > Utilities > Terminal) and execute the following command:
Code:
sudo rm ~/Library/Group\ Containers/4C6364ACXT.com.parallels.toolbox/Library/Preferences/4C6364ACXT.com.parallels.toolbox.plist2. Restart Parallels Toolbox. Try restarting the Mac and check if "Hide Desktop Files" is triggered again. If yes, please let us know, and we will create a support ticket to further investigate the behavior.
And in any case, please let us know about the results.
Thanks!
Thanks! That's the hidden preferences file I've been looking for. After doing this I can start Parallels Toolbox without it hiding all my desktop files. I haven't restarted my computer yet but I have started and stopped Parallels Toolbox a couple times without problems.