Deactivate Device

N

nkean97

Bit poster
Does anyone know how to deactivate a device so I can activate my Toolbox on the new Mac I just purchased? I don't have access to the old one anymore.
 
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HI there. I have this same issue. i opened my old mac and whilst parallels desktop account has been decativate, the toolbox was not. I now can't log into toolbox on new computer
 
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I am having the same issue. Got a new mac and now I can't activate the license on this machine because it says: The license has been used to activate Parallels Toolbox on 3 different Macs. I have two macs I work between and it used to work to go between them before I got my new mac and turned in the old one.
 
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Eugene10 said:
I am having the same issue. Got a new mac and now I can't activate the license on this machine because it says: The license has been used to activate Parallels Toolbox on 3 different Macs. I have two macs I work between and it used to work to go between them before I got my new mac and turned in the old one.
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Greetings Eugene10,
Thank you for posting on Parallels Forum.
We've made a few tweaks and the issue should be addressed. Kindly check.
If persists, reproduce it, collect a technical report as per this article: https://kb.parallels.com/124107
Then copy 9-digit ID of the report and provide it in a reply message.
Should you have any additional questions, let us know.
Wishing you a great week ahead!
 
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