Cursor disappeared all of the sudden on MacOS

G

G__12

Bit poster
Was able to launch a Debian instance fine, but today when I launched it cursor disappeared, I'm not able to control the window, I'm not able to use keyboard.

it just says to press ^ alt or something to reenable cursor. When I press it, it gives me cursor to control host OS, but there is no way to control the virtual machine anymore.

What happened? Everything was working fine and I made no changes or updates to the system. I don't want to reinstall since I have valuable data there.
 
G__12 said:
Was able to launch a Debian instance fine, but today when I launched it cursor disappeared, I'm not able to control the window, I'm not able to use keyboard.

it just says to press ^ alt or something to reenable cursor. When I press it, it gives me cursor to control host OS, but there is no way to control the virtual machine anymore.

What happened? Everything was working fine and I made no changes or updates to the system. I don't want to reinstall since I have valuable data there.
Click to expand...

Hello,
Thank you for your feedback.
To let us better understand the situation, please perform the following steps:
1. Reproduce the issue.
2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID
Thanks!
 
Ashley Chumun said:
Hello,
Thank you for your feedback.
To let us better understand the situation, please perform the following steps:
1. Reproduce the issue.
2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID
Thanks!
Click to expand...
I'm not going to send sensitive technical data on a public forum.
I installed a new Debian instance and it works fine.
I restored default settings in old Debian instance. It still doesn't recognize the mouse.
I tried "optimize for gaming", no luck.
I have all the settings and configs on that instance and have to access it and can't.
How do I copy the contents, settings of Linux OS and run it in a new instance? I don't want to reconfigurate everything
 
For some reason the virtual machine "captures" the mouse yet doesn't display it. I don't understand why it started doing it. The other (newly created) virtual machine works fine without "capturing anything". So when Debian "captures" mouse and keyboard I have to click ctrl + alt to "release" it.
 
G__12 said:
For some reason the virtual machine "captures" the mouse yet doesn't display it. I don't understand why it started doing it. The other (newly created) virtual machine works fine without "capturing anything". So when Debian "captures" mouse and keyboard I have to click ctrl + alt to "release" it.
Click to expand...
Hello,

Thank you for your feedback.

As a workaround, you can also try the steps below:

It requires modifying a GRUB system boot file, so it's highly recommended to back up your virtual machine or creating a snapshot before proceeding.To apply the workaround, please perform the following steps:

1. Start your virtual machine.

2. Create a Snapshot of the virtual machine before proceeding by clicking on Actions -> Take a Snapshot.

3. Open Terminal, and execute the following command:
Note: You will have to input your administrator password to execute it.

sudo nano /etc/default/grub

4. Scroll down and locate the line:

GRUB_CMDLINE_LINUX_DEFAULT="quiet"

5. Replace that line with the following line:

GRUB_CMDLINE_LINUX_DEFAULT="quiet xhci_hcd.quirks=0x40"

6. Take screenshot before saving.

7. Press "Control+X" -> press "Y" -> press "Enter".

8. Next, execute the following command:

sudo update-grub

9. Check if the mouse issue persists.

If the issue persists, please provide us with the following data:

1. Please collect an additional technical report (click on the Parallels Desktop icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this e-mail.

2. A screenshot of the modified grub file from step 6.
 
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