Copy/Paste not working

C

Copypasta

Bit poster
Title,

Copy Paste not working to my Windows 11 VM and vice versa. Already tried reset and re-installing Parallels Tools. Doesn't seem to resolve the issue.

Anyone know how to get this fixed?
 
Copypasta said:
Title,

Copy Paste not working to my Windows 11 VM and vice versa. Already tried reset and re-installing Parallels Tools. Doesn't seem to resolve the issue.

Anyone know how to get this fixed?
Click to expand...


Hello Copypasta,

Kindly follow the steps provided below to attempt a resolution of this issue:

1. Open the virtual machine's Configuration: click the Parallels icon > Control Center > right-click on the virtual machine > Configure
2. Switch to the "Security" tab and confirm that the "Isolate Windows from Mac" checkbox is not currently checked. If it is, please click on the checkbox to uncheck it

If the issue persists:
1. Please switch to the Options tab in your virtual machine's configuration.
2. Click on "More Options", and ensure the "Share Mac clipboard" option is checked.

If the issue persists, please collect an additional technical report at the moment of issue reproduction (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply to this post.
 
I have the same problem, and all my settings are how they should be:
"Isolate Windows from Mac": off
"Share Mac clipboard": on
What's going on
 
Last edited by a moderator:
Same issue here.
  • Parallels Desktop 19.2.1 (latest version)
  • Apple Mac M1 / MacOS 14.2.1
  • Windows 11 Pro 22H2 (fully licenced)
  • All settings as described above (Isolate Windows from Mac is 'off' and 'Share Mac clipboard' is 'on')
  • Restart of VM makes no difference.
  • Restart of Parallels Desktop makes no difference.
 
Hello @SamG9 & @HobbitFribbler,

As a solution, we would suggest to re-install the Parallels tools by following steps:

1. Start your virtual machine
2. In the Mac Top menu, click on Actions > Reinstall Parallels Tools.

You may refer to this Knowledge Base for further guidance: https://kb.parallels.com/112609

Once the reinstallation has been completed, please check if the issue still persists.

If the issue still persists, kindly open your virtual machine, reproduce the problem experienced and Collect a technical report (right-click the Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this thread.

Please find this KB article describing in more details the steps for sending a technical report: https://kb.parallels.com/fr/9058

We appreciate your getting back to us.

Thank you.
 
Nischay Gaya said:

As a solution, we would suggest to re-install the Parallels tools by following steps:

1. Start your virtual machine
2. In the Mac Top menu, click on Actions > Reinstall Parallels Tools.
Click to expand...


What do you mean by "reinstall Parallels Tools? I have the latest update of Parallels (subscription) and there is NO option to install Parallels Tools under Action or anywhere else, they are no longer available! And I keep having the same problem with copy/paste not working.
 
I have the same problem. Since the last month make copy and paste between Mac and windows doesn't function. I did everything was mention before and still doesn't function. Was an actualization made by parallels? is a problem of antivirus? that is a big problem for us. please give a solution.
 
Cannot get the clipboard to work.
I've made sure the 'Isolate Windows from mac' is unchecked
Clipboard sync is bidirectional
I've updated Parallels
I've reinstalled Parallel Toolbox several times.
I've rebooted my VM several times after configuration.
Any ideas? Tired of this timesink....
 
Hi Scott,

please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
 
ScottS57 said:
Whats in the report? Not sure if I want to send data that may include any PII in it. Can I view it before I send?
Click to expand...
Hello @ScottS57
Thank you for your feedback.
For more information regarding the data we collect in the technical report, please follow this link https://my.parallels.com/data_reminder.
After you generate the Technical report > Click on "See Details.." to see all the details of the collected data inside the report.
Thank you!
 
Hi,
today suddenly copy & Paste doesn't work anymore. I've tried the tipps I've found here and I've reinstalled the parallels tools. But first I didn't notice, that the parallel tools are integrated like an DVD, so I first had to choose what should happen to the disk, the files were displayed and then I had to allow the installation of the parallel tools as an administrator. After a restart of the vm copy & paste worked again.
Previously, I'd overlooked the fact that I had not installed the parallel tools despite the command, because this step was not necessary.
 
You cannot even reinstal Parallels Tools from the Parallels menu, it is no longer provided as an option. I had to manually research and find this file in the installation package. Why on earth have you made simple reinstallation of Parallels Tools impossible, Parallels? What good does this serve?
 
And for me, copy/paste function stops working randomly too, especially in translation software called memoQ. I have to either restart memoQ or restart Windows, both highly annoying, because it decreases my productivity. And to think that I am forced to pay annual subscription for this faulty software, just so I can use my full RAM capacity...
 
I am having the same problem as well. No surprise as it happens often. The difficult part is that it takes a different fix every time. I will monitor this more but will most likely just be done with both Parallels and Mac asap. Every time it happens, it takes hours of searching through old forums and fixes that don't work. This isn't worth it.
 
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