Thank you for your patience and cooperation with our First Line engineers.
Your case is now being processed by the Second line Technical Support.
We regret the inconvenience you might be facing.
Indeed, it would appear that this issue requires an investigation on a code level, thus we escalated it to the Development team.
The Development Team doesn't provide us with any ETA required for the investigation, thus we have nothing to share with you on this matter - we hope it won't take a while.
But as soon as we get an update, fix, or any news regarding the case, we will update you no matter what this ticket state is.
Thank you once again for letting us know about this issue.