I have noticed after the last update of Parallels Toolbox to version 3.1.0 (2206) that every time I run Clean Drive it deletes the fonts from my System font book. I have to go through Font Book and restore system fonts. Has anyone else noticed this? Is this a bug in the new release?
Clean Drive clearing Mac fonts?
- Thread starter JustinG5
- Start date
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- Tags
- clean drive fonts
KebhaK@Parallels
Hunter
Hi Justin, Please send us a technical report ID by following steps in this article so that we can investigate the issue further.
KebhaK@Parallels
Hunter
Please share the technical report ID here by following steps in this article so that we can have this issue investigated.
mr-seattle
Bit poster
I've experienced the same problems several times. It seems like my fonts disappeared, especially visible in Safari. Ended up doing the following to fix my system.
Refer: http://osxdaily.com/2015/01/08/clear-font-caches-databases-mac-os-x/
$ sudo atsutil databases -remove
After running the above command, reboot your computer
Refer: http://osxdaily.com/2015/01/08/clear-font-caches-databases-mac-os-x/
$ sudo atsutil databases -remove
After running the above command, reboot your computer
Alex Patsay
Parallels Team
We have released Toolbox 3.1.1 update today that resolves the issue of cleaning up fonts cache. Sorry about that!
Your update should install automatically or you can use "Check for Updates" from the menu to check and install the update manually
Your update should install automatically or you can use "Check for Updates" from the menu to check and install the update manually
Alex Hi, I just used tool box Version 3.1.1 (2313) clean drive and it also cleared my fonts.
the update did not fix the issue.
I had to use the command line ($ sudo atsutil databases -remove) from Mr-Seattle above (many thanks to mr-seattle).
Sorry I did not created Tech Data Report
I am running Mac Mojave 10.14.1
the update did not fix the issue.
I had to use the command line ($ sudo atsutil databases -remove) from Mr-Seattle above (many thanks to mr-seattle).
Sorry I did not created Tech Data Report
I am running Mac Mojave 10.14.1
Last edited:
Could you please send a Report?
wow okay. thanks for the helpful information. i also had experiences these issues and it took me so long to figure out it was the toolbox that was causing it. i just stopped running the clear drive . i even unchecked it so i wouldnt do it out of habit. nobody has time to deal with the errors is causes. please let me know when its fixed . thank you.
It is fixed in version 3.1.1. If it is not still fixed in your case, please send as a problem report like mentioned in this article.
Jasper359D
Bit poster
- To send a technical data report click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data.
- Wait for the report to be generated. Add a detailed issue, your name and email address and click Send Report:
- Once the report is sent successfully, write down its ID number and pass it to Parallels Support.