Not sure where to ask this. Your email newsletters are being sent to an old email address of mine. Most recent one said Happy Holidays. I see no place to change it. I already did in my account on your website. I use my new email address to log in.
Not sure where to ask this. Your email newsletters are being sent to an old email address of mine. Most recent one said Happy Holidays. I see no place to change it. I already did in my account on your website. I use my new email address to log in.
The account email and the newsletter/mailing list subscription are actually handled separately in Parallels' system, so updating your login email doesn't automatically carry over to the marketing list that's why you're still seeing newsletters land in the old inbox.
A couple of things to try:
Unsubscribe the old address first. Scroll to the bottom of one of the newsletter emails (the "Happy Holidays" one, for example) and click the "unsubscribe" or "manage preferences" link. That removes the old address from the mailing list.
Subscribe again with your new address. You can sign up fresh here: kb.parallels.com /117011 that's the official newsletter subscription page.
If you're still getting emails at the old address after that, it's worth reaching out to Parallels support directly, since the mailing list is managed outside your account settings and support can remove the stale address on their end.
Just to confirm , the email address on your actual Parallels account (the one you log in with) is separate from this, and it sounds like you've already updated that part correctly, so no action needed there.
