Capture Area Problems

L

LouN

Bit poster
Since upgrading to Desktop 14, Toolbox 3.0 and Mojave, the Capture Area tool does not work most of the time. When trying to capture a screen are on Safari or FireFox, most times it will take the right hand 1/3 or so of the browser screen and put it on the left hand side of the screen. It does not act this way 100% of the time but I would say 80-90% of the time. I have not been able to determine any specific patterns to it. Could be when I have one tab open or many. I do have a screen recording but it seems I can't upload video files or at least .mov.

Thanks

Edit: I should add that all seems to be working find when I do the Capture Area in the Windows machine. The problem is only occurring on the Mac side.
 
Hi @LouN
thank you for reporting this issue.

Could you provide us with technical details to investigate and fix this issue:
Open Toolbox --> Press on cogwheel (right top corner) --> Help --> Send Technical Details.
Send technical details report and post it's ID here.
 
Hello @sergk I shutdown last night and so far this morning with my testing I have not had the problem. I'm pretty sure I have restarted a few times since experiencing this problem so that be just be a coincidence or a small test test. I sent the details just in case and the id is 284514861.

Thanks
 
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