Can't update payment options

C

CShack

Bit poster
I'm trying to update my payment options so I can renew and it says it's going to send an email but it never arrives. I've waited all day, retried 5-8 times throughout. The message says:

A new link has been generated and sent to your email inbox. Be sure to check your spam folder if you can't find it. If you did not receive a new email after a few minutes, please contact our Customer Support Team.

I contacted the "Customer Support Team", filled out a form describing the issue, which quickly sent a response with a link to create a Parallels ticket. I clicked that link and it took me to a broken chat UI.

Someone posted here about this last Friday and they apparently figured a way around it, but I don't know how.
 
I'm experiencing the same issue described in this post. I made my own post on 10.8 but haven't gotten any interaction. Can someone please help me update payment method?
 
I am also experiencing the same issue.
I would have thought that after almost a year of seeing so many people complaining, the issue would have been sorted by now!
What a shame!
 
You must log in or register to reply here.
Back
Top