I bought the "Parallels Desktop 27 for Mac Upgrade Run Windows on your Mac!" product today, but upon trying to activate it, discovered it requires another purchase to be usable. I need to return this product, and it says I can return it within 30 days of purchase.
Unfortunately, after trying to use the chatbot customer service twice, and it saying it “created a ticket” and to check my inbox for a follow-up both times, I am not getting any emails or messages, and when I look at my tickets in my profile, it says I have no open tickets.
Here is the ticket number I got from the chatbot on my second attempt to open a ticket: 5826421.
Please contact me to refund this product as soon as possible.
Unfortunately, after trying to use the chatbot customer service twice, and it saying it “created a ticket” and to check my inbox for a follow-up both times, I am not getting any emails or messages, and when I look at my tickets in my profile, it says I have no open tickets.
Here is the ticket number I got from the chatbot on my second attempt to open a ticket: 5826421.
Please contact me to refund this product as soon as possible.