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Can't change payment options from credit card to Paypal
- Thread starter KyuhwanC
- Start date
DebasmitaM
Forum Maven
Hello, please refer to this KB article for changing your payment method.View attachment 19553
Hi,
I would like to change my payment method from credit card to Paypal but I can't find the option to change the payment method in 'Review Payment Options', I can only change the information of the credit card. Am I missing something?
Thanks in advance.
Hi,Hello, please refer to this KB article for changing your payment method.
my subscription is currently expired so I can't exactly follow the KB article. When I go to 'Review Payment Options' under 'Expired Subscriptions', it only gives me an option to change my credit card information. I still can't change from credit card to Paypal - please refer to the image on my original question.
Thanks.
DebasmitaM
Forum Maven
Hello, kindly refer to this KB article and update us.Hi,
my subscription is currently expired so I can't exactly follow the KB article. When I go to 'Review Payment Options' under 'Expired Subscriptions', it only gives me an option to change my credit card information. I still can't change from credit card to Paypal - please refer to the image on my original question.
Thanks.
Hello, the KB article doesn't help at all since it is thing I was trying to do from the start. Please look at the image on the original question. I can reach to the Payment Options page but I only have the option to change the credit card information, not from credit card to Paypal. Is it technically impossible to change the payment option to Paypal if I started as credit card? Can it be a regional thing? Am I supposed to just buy a new product instead of renewing the license?Hello, kindly refer to this KB article and update us.
Thanks.
Hello, I haven't solved the problem but I found a way to use my credit card. Sorry for your time.Hello, kindly refer to this KB article and update us.
DebasmitaM
Forum Maven
Hello, we are happy to hear yous issue got fixed. Please reach us back for any further queries.Hello, I haven't solved the problem but I found a way to use my credit card. Sorry for your time.
WilliamH26
Bit poster
I need to renew expired license but i must also change credit card information and cannot find a way to do this