Can't Cancel Subscription

C

ChrisS18

Bit poster
I am stuck in a loop. I got an email saying subscription payment is coming July 2, but when I go to the Dashboard it says my subscription expired in 2015. So I can't cancel it. Also, I can't make a trouble ticket (apparently a subscription is needed). I am not on twitter or Facebook (apparently required to make a request), and can't email (or call) because the system thinks my subscription is expired.

I don't use this product anymore, and would just like to cancel at this time. Any idea how to?
 
@ChrisS18, in order to cancel subscription and avoid any future payments you can use this KB article.
But as I understand you got some issue with license in your account. So, could you please provide me with you license key and email account, for the further investigation.
 
I have a similar issue. Maria, could you clarify where should I send you my data?
Regards, Thomas
 
Last edited by a moderator:
ThomasAdams24 said:
I have a similar issue. Maria, could you clarify where should I send you my data?
Regards, Thomas
Click to expand...
Maria responded to me as a direct message. While you wait I thought I would explain what my problem was, so you can check if you did the same thing.

When I signed up, it was about 5 years ago, and long story short I used an older email account. Over the time since, I stopped using that account and forgot about it. It seems my subscription was tied to a different newer email, I believe because it was the account tied to my PayPal. So the subscription emails I was getting were coming in on that email, but the actual Parallels account was setup on a different (old) email. When Maria told me the account the account the license was tied to, I realized that was the problem. At that point I logged in using the old email, and then I was able to stop my subscription based on the instructions in the KB article. I don't know why it let me log into Parallels with the subscription email, and then basically make it so I can't do anything. But that was the problem. It looked like I was locked out, but it was really because I was using the wrong email.
 
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