Can't activate Parallels desktop 11

[AdamH3]

Hello my name is Adam.
I have a problem to install parallels desktop 11. In my account U see my two licenses but when I trying to install the program I get the information that both will be used yet. I should buy a new one.
Does somebody has any idea?
Thanks in advance.
Adam

 

[Hemnath@Parallels]

Hello my name is Adam.
I have a problem to install parallels desktop 11. In my account U see my two licenses but when I trying to install the program I get the information that both will be used yet. I should buy a new one.
Does somebody has any idea?
Thanks in advance.
Adam

Hi AdamH3. To help us understand the issue better, please take a screenshot of it and reply with the same.

 

[AdamH3]

Hello Hemnath,
many thanks for your reply. Please find enclosed three pics with my problem.
Do you need my account name?
I use the dmg-file ParallelsDesktop-11.2.3-32663
Best regards,
Adam

 

[Alfena@Parallels]

Hello @AdamH3 , We have made necessary changes to the activation key, please reattempt activation and check if it works.
Thanks