Can't Activate Parallels Desktop 11

I am having the same issue, I signed out of Parallels on the original computer and then I try to use the "Activate on This Mac" button and it fails to allow me to activate the license on the new computer. I poked around and I thought previously the website had a tool to un-register the license but I no longer see it. It is #6 of our Parallels 11 licenses.
 
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BrianC7 said:
I have two licenses for parallels desktop 11. I am unable to activate either one. Here is the message I get,
"You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I no longer have the old machines that these licenses were on, and they have been wiped. Please advise.

Thank you,
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I think many people facing this issue.
 
I have the same problem, after I have renewed my subscription to Parallel 13, the toolbox activated but Parallel Desktop could not accept the activation and there were no option to enter the key or sync with the purchased subscription.
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JohnM57 said:
I have the same problem, after I have renewed my subscription to Parallel 13, the toolbox activated but Parallel Desktop could accept or the activation and there were no option to enter the key or sync with the purchased subscription.
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We have checked your account, purchase information and confirmed you didn't renew the existing subscription instead purchased a new upgrade subscription. To activate the new upgrade you should have Parallels Desktop 11/12 permanent key which we cannot find in your account. You can get the refund and purchase a full version.
 
I´m having the same problem as others. Parallels was working fine on my MacMini, have this morning changed to a new MacMini and getting error message..

"You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I no longer have the old machines that these licenses were on, and they have been wiped. Please advise.

I click the option to "activate on this mac"... I don´t mind if it disactivates on the other macs, i´m only using this new Mac now.
 
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Scott7 said:
I´m having the same problem as others. Parallels was working fine on my MacMini, have this morning changed to a new MacMini and getting error message..

"You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
I no longer have the old machines that these licenses were on, and they have been wiped. Please advise.

I click the option to "activate on this mac"... I don´t mind if it disactivates on the other macs, i´m only using this new Mac now.
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We request you to share the information requested in the private message.
 
I have this same issue. Why can't you set up our accounts so we can move our install to a new computer or motherboard?
 
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