Cannot view USB HDD connected to Windows

R

rexie

Member
I have a 2TB USB HDD connected to my Mac. I can connect to it and view it via Finder in OSX. This shows the various files and confirms NTFS format. I cannot write to it from the Mac.
When I swap the device to Parallels nothing shows in file explorer. I have used Windows 'device manager' to scan for hardware changes and it shows an error for the HDD ie - 'This device cannot start. (Code 10)'. I checked the driver for the HDD and it's up-to-date.

In the past, I have connected this HDD to Windows without a problem. I am not sure what has changed. What do i need to do to solve this?
 
What do you mean 'disabled USB 3.1'? How do you do that?

I contacted support about my issue and they simply referred to:

Please refer to the instructions mentioned in the below KB article to know more about connecting USB devices to multiple operating system.
https://kb.parallels.com/en/118689
Please refer to the instruction mentioned in the below kb article to connect an external device directly to my virtual machine
https://kb.parallels.com/122993

This was not a solution and the last communique was to set up a phone call with them.

In the meantime, I have actually found a work around by changing my screen set up. I usually use screen share from an iMac to a Mac Mini via Wifi (and connect the USB device to the Mac Mini). In this scenario, I cannot swap the USB HDD to Windows. When I connect the Mac Mini direct to a portable screen, I can swap the USB device seamlessly between the Mac and Windows (using the 'Devices\USB & Bluetooth' option). Maybe this means there is a delay in reading the device when on WiFi?
 
If you're having trouble viewing a USB HDD connected to a Windows computer, there are a few steps need to try:
1) Check the connection
2) Check Disk Management
3) Check Device Manager
4) Try a different computer
5) Check for hardware problems
 
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