Cannot Install Parallels Tools on Ubuntu 18.04

[ThinhL]

Report ID: 397472048
I want to reinstall Parallels tools to resolve my other issues with file sharing and clipboard. However, the installer reports errors every time I try to install. I tried installing from the prl-tools-lin.iso in Finder and from the terminal as root user. I cannot attach the log since my file sharing isn't working but the errors are mostly "Error: could not unload <prl_module> kernel module" in my /var/log/parallels-tools-install.log file.

I am using the following:

• Parallels Desktop Version 17.1.2 (51548)
• Host: macOS Big Sur Version 11.6
• Guest: Ubuntu 18.04
  • Kernel: 5.10.60-051060-generic

 

[Asish]

Hello, please refer to this KB article: https://kb.parallels.com/en/121370 to perform the Parallels Tools manual installation on Ubuntu VM.

 

[ThinhL]

Hello, please refer to this KB article: https://kb.parallels.com/en/121370 to perform the Parallels Tools manual installation on Ubuntu VM.

As I already mentioned, I tried a manual installation through the terminal. The same error still occurs with the error log saying "could not unload kernel module". Some of the modules mentioned in the log:

• prl_tg
• prl_fs
• prl_fs_freeze
• prl_eth
• prl_vid

This happens when deleting module version 17.0.0.51461, 17.1.1.51537, 17.1.2.51548

 

[Asish]

Hello, Kindly help us with the technical report ID of Virtual Machine by referring to this KB article, so that we can instigate the issue.