Cannot Install... Downloads and Resets

T

Terrax

Bit poster
First off, FFS, really the only two ways to contact support are Facebook or Twitter? I have neither.
Doesn't matter if I do it from the launchbar icon to Preferences or from the Control Center, installing Parallels Toolbox by clicking "Install" results in "Downloading" and then it immediately resets the screen. Toolbox does not get installed and I do not get an "Open" button. Nor does anything new appear in Applications.
I did reboot, etc. No difference.
Apple MacBook Pro M2 Pro, Sonoma 14.2.1. Parallels annual Pro license.
Version 19.2.1 (54832)
 
Terrax said:
First off, FFS, really the only two ways to contact support are Facebook or Twitter? I have neither.
Doesn't matter if I do it from the launchbar icon to Preferences or from the Control Center, installing Parallels Toolbox by clicking "Install" results in "Downloading" and then it immediately resets the screen. Toolbox does not get installed and I do not get an "Open" button. Nor does anything new appear in Applications.
I did reboot, etc. No difference.
Apple MacBook Pro M2 Pro, Sonoma 14.2.1. Parallels annual Pro license.
Version 19.2.1 (54832)
Click to expand...

Hello Terrax,

To attempt to resolve this issue, kindly perform the following actions:
​
Please confirm to us if you have any VPN or antivirus applications installed on your Mac computer. If so, kindly uninstall temporarily or disable them before you attempt the actions below:

1. Open your web browser and paste in the following link to download the latest Toolbox installation image https://download.parallels.com/toolbox/v6/6.6.1-4908/ParallelsToolbox-6.6.1-4908.dmg
2. Double-click on the downloaded installer to launch the installation process.
3. Please let us know if the installation succeeds.

Should the installation fail, please perform the following actions to collect related log reports:

On your Mac, open Terminal (Applications > Utilities > Terminal) and execute the following commands one by one (you will need to enter your Mac password to run the first command; no symbols will be shown due to security measures, so just hit the keys and use Return):

sudo zip -r diagnostics.zip /Library/Logs/DiagnosticReports/
sudo zip -r toolboxlogs.zip ~/Library/Logs/prl.toolbox/
rsync --progress diagnostics.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/
rsync --progress toolboxlogs.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/​

We look forward to hearing from you soon.
 
Adeboye Adeotan said:
Hello Terrax,

To attempt to resolve this issue, kindly perform the following actions:
​
Please confirm to us if you have any VPN or antivirus applications installed on your Mac computer. If so, kindly uninstall temporarily or disable them before you attempt the actions below:

1. Open your web browser and paste in the following link to download the latest TikTok 18 Toolbox installation image https://download.parallels.com/toolbox/v6/6.6.1-4908/ParallelsToolbox-6.6.1-4908.dmg
2. Double-click on the downloaded installer to launch the installation process.
3. Please let us know if the installation succeeds.

Should the installation fail, please perform the following actions to collect related log reports:

On your Mac, open Terminal (Applications > Utilities > Terminal) and execute the following commands one by one (you will need to enter your Mac password to run the first command; no symbols will be shown due to security measures, so just hit the keys and use Return):

sudo zip -r diagnostics.zip /Library/Logs/DiagnosticReports/
sudo zip -r toolboxlogs.zip ~/Library/Logs/prl.toolbox/
rsync --progress diagnostics.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/
rsync --progress toolboxlogs.zip rsync://fe.parallels.com/abd73225baa6c71a255218cb09ffb55a/​

We look forward to hearing from you soon.
Click to expand...
yes thank you I will apply this step my issue resolved
 
I tried to install the Toolbox, but has not been succesful. I tried also the hints aboive wihtout help. I closed my antivirus etc but did not help. I am using FSECURE. How to solve the issue? I am using Mac Pro with Intel. Newest Sonoma. Best Michel
 
Parrales gives an error message.
"Installation failed. An error has occurred while installing Parallels Toolbox. Error codes: 0 4"

Michael
 
MarkkuP said:
Parrales gives an error message.
"Installation failed. An error has occurred while installing Parallels Toolbox. Error codes: 0 4"

Michael
Click to expand...

Hello Michael,

Please collect a Technical report for our investigation.

To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
 
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