Cannot activate Parallels Desktop v10 license on new MacBook

[TomS25]

How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?

 

[AJ@Parallels]

How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?

Hello TomS25, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.

 

[TomS25]

AJ; thanks very much for your quick response. No luck, please see the attached when attempting to activate on new Mac.

 

[Maria@Parallels]

We've made necessary changes with your key, please restart your Mac and Parallels, then please try to activate it again and let us know the results.

 

[TomS25]

Hi Maria; I received the same response from Parallels Desktop when attempting to activate my Parallels license.

 

[Maria@Parallels]

Hi Maria; I received the same response from Parallels Desktop when attempting to activate my Parallels license.

Tom, sorry for the delay, please reply me back with your license key.
I'll do my best to help you with activation.

 

[BrettD3]

I think I have a similar issue - I only need to access/move files from an older machine. Would like a temporary license key, if possible.

 

[Maria@Parallels]

I think I have a similar issue - I only need to access/move files from an older machine. Would like a temporary license key, if possible.

We've reset your key, please check.

 

[BrettD3]

After entering original license key number and restarting computer, getting the same notification as TomS25 above. Can send you license key directly if needed.

 

[Maria@Parallels]

After entering original license key number and restarting computer, getting the same notification as TomS25 above. Can send you license key directly if needed.

I've received your key and reset it again. Please check.

 

[EveraldoV]

How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?

 

[Maria@Parallels]

How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?

I've changed your key's internal settings, please try reactivation once again.

 

[EveraldoV]

I've changed your key's internal settings, please try reactivation once again.

 

[EveraldoV]

 

[Ajith1]

View attachment 15173

We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.

 

[DimitrisM2]

Hi guys! Trying to move my lic. too. No access to the old computer. Can not deactivate key. Can you do it for me?

Thank you.

 

[Sathiya@Parallels]

Hi guys! Trying to move my lic. too. No access to the old computer. Can not deactivate key. Can you do it for me?

Thank you.

Hi DimitrisM2. We have made the necessary changes. Please try to activate on the new Mac and it should work.