Cancelled auto renewal before deadline, but was charged regardless

C

CharleneW1

Hi Parallels,

I cancelled my auto renewal before my subscription renewal deadline of 12/1/24, but I was still charged for next year's license. Can you please process a refund? Here is the order reference #: 486041742

I hadn't planned to keep this license for next year. I received a notice a week ago that my credit card had expired, so I was very surprised that you were able to charge the credit card at all. I tried to get in touch with customer support through multiple means with no success. If I can't get a hold of customer support, I'll have to go through the dispute process with my credit card instead. Please help!

Thank you!
 
CharleneW1 said:
Hi Parallels,

I cancelled my auto renewal before my subscription renewal deadline of 12/1/24, but I was still charged for next year's license. Can you please process a refund? Here is the order reference #: 486041742

I hadn't planned to keep this license for next year. I received a notice a week ago that my credit card had expired, so I was very surprised that you were able to charge the credit card at all. I tried to get in touch with customer support through multiple means with no success. If I can't get a hold of customer support, I'll have to go through the dispute process with my credit card instead. Please help!

Thank you!
Click to expand...
Hello,
The refund has already been initiated from our side and it may take around 5-7 business days to be credited to your account.
Thank you!
 
I can't find any way to contact you. I would like to cancel the renewal of my plan that was charged on November 28th, without any prior notice on email. I am no longer interested in using the program. I await a refund, thank you!
 
Same thing happened to me. I did turn off renewal end of last year. It still renewed it self January this year. This needs to stop and investigated. I want my refund
 
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