Hi Support, I tried to cancel auto renewal of our licenses but it's not showing up under our subscription and i am not able to manage it. Can you please cancel all auto renewal? it had been renewed recently. The product is Parallels Desktop for Mac and Parallels Toolbox. Please let me know if you need more details. Thanks
Hello @MoritzM1 Please note that we have disable the auto-renewal on your subscription associated with your email. Regards,
My license was renewed and charged to my credit card without my approval. There is no direct method of removing your stored credit card information, This is so unethical. How can such a large organisation gets away with this kind of unethical things?
Hello, Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. If you have any difficulties in creating a support ticket, please let us know. Thank you.
I already raised the ticket but your team is parroting the same policy again and again without accepting that you guys are deliberately storing my credit card information without my confirmation and keeping it hidden and making it so complicated to remove the auto-renewal. And if someone is late by a day in canceling the auto renewal, you charge their card and then refuse to refund. This is perhaps legal but definitely unethical.
