Bought a used m1 MacBook Pro, Parallels won't allow me to try their product before I buy.
Mikhail Ushakov
Problem solver
Hello,
In this case, we advise you to place an order and purchase a Parallels Desktop license https://www.parallels.com/products/desktop/buy-c/?full . If you aren't satisfied with the experience, you can arrange a refund within a 30-day period from the purchase date.
Hi, I'm from Vietnam and I bought the device through someone online. I downloaded it to try it out but it says We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired.
So now how can I get a 14-day trial while my account has never been used???
I need some help.
thanks.
So now how can I get a 14-day trial while my account has never been used???
I need some help.
thanks.
Mikhail Ushakov
Problem solver
Hello,
In this case, we advise you to place an order and purchase a Parallels Desktop license https://www.parallels.com/products/desktop/buy-c/?full . If you aren't satisfied with the experience, you can arrange a refund within a 30-day period from the purchase date.
McallenT@P
Parallels Team
Hello @DungD, Unfortunately, the trial period cannot be extended. It works only for 14 days on a given Mac computer. You can purchase a license and if you are not satisfied you can get a refund within 30 days from the date of purchase. Thanks, Parallels Team.
ParallelsD5
Bit poster
Same with me I tried resetting the Mac but it didn't work. I asked the seller but he said he didn't used such product kindly help me in it.
Hello, we have sent you a private message. Please help us with your email address over there so that we can check this further. Thanks.
Good afternoon. I have had a similar issue with trying to establish a 14 day trial. I previously registered for a trial period but my Hard Drive crashed. I had to replace the OS after an additional system crash. I now have the most up to date OS Ventura installed and finally functioning properly. I am getting the
"We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired." I was able to use the software for a brief moment, (3 days ); would it be possible to get the other 11 days? Thank you for your time.
Hello @tre1, Unfortunately, the trial period cannot be extended. It works only for 14 days on a given Mac computer. You can purchase a license https://www.parallels.com/products/desktop/buy-c/?full and if you are not satisfied you can get a refund within 30 days from the date of purchase.
Hello!
I have never used Parallels before and I have a newly bought 2023 Macbook pro m2 pro and it says We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired
It wants me to purchase a license key therefore, I don't have one I was wondering if I could get a free trial at least before I buy because I never tried the trial yet and it wants me to buy already please help Thank you!
I have never used Parallels before and I have a newly bought 2023 Macbook pro m2 pro and it says We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired
It wants me to purchase a license key therefore, I don't have one I was wondering if I could get a free trial at least before I buy because I never tried the trial yet and it wants me to buy already please help Thank you!
Avinash Bundhoo
Staff member
Hello,
Thank your for your feedback.
You have already used the trial period between 2023-12-05 - 2023-12-19.
We have sent to you a 5 day key so that you can continue testing.
Please check your inbox and activate Parallels Desktop using the provided key.
Let us know if this helps.
thanks
I downloaded my trial and had to send the MacBook Pro in the the next evening for a logic board replacement. I only launched Parallels once. Could you please enable a 14 day trial so I can determine whether our law office should use Parallels or VMware for the office. Please and thank you, JJC
I just bought an used 2020 intel MacBook Pro and tried to test parallels and I got the message
"We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired."
the previous owner formatted it and I also formatted it again just for good measure and I still got the same message after installing. I need some help.
"We cannot offer you a new trial because a trial period has already been requested from this Mac. The previous trial has expired."
the previous owner formatted it and I also formatted it again just for good measure and I still got the same message after installing. I need some help.
Adeboye Adeotan
Forum Maven