Blank screen starting up Parallels 18.1.1 No Windows

I have the same. Windows doesn't start with Parallels 18.1.1.
I tried to do the reset but I can't do it. The reset is set passive (in grey, not black).
What needs to be done to get "reset" set active?
 
Damn, mine is black. I can't see where you can change that. I shut everything down & rebooted my Mac; then reset.

You'll probably have to consult the Parallels support deities for help. Good luck!
 
MzLoretta said:
Damn, mine is black. I can't see where you can change that. I shut everything down & rebooted my Mac; then reset.You'll probably have to consult the Parallels support deities for help. Good luck!
Click to expand...
Hello, please refer to and follow the steps to fix the black screen in Windows. Thanks.
 
PaulP6 said:
I have the same. Windows doesn't start with Parallels 18.1.1.
I tried to do the reset but I can't do it. The reset is set passive (in grey, not black).
What needs to be done to get "reset" set active?
Click to expand...
Hello, please refer to and follow the steps to fix the black screen in Windows. Thanks.
 
I have this same issue. I don't know what else to do. I've restarted several times and even deleted and re-installed and nothing. Help. I just have a black screen every time I open Parallel.
 
RafaelaN said:
I have this same issue. I don't know what else to do. I've restarted several times and even deleted and re-installed and nothing. Help. I just have a black screen every time I open Parallel.
Click to expand...
Hello,
For us to further investigate the issue, kindly collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks
 
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