Black screen problems
- Thread starter tgoy99
- Start date
Abdul@Parallels
Parallels Support
Hi tgoy99,
Please follow the steps as suggested at http://kb.parallels.com/113823 which may help you in resolving the issue.
We recommend you to update your Parallels Desktop 9 for Mac application to the latest Build 9.0.24251 before performing the steps suggested in the Knowledge Base article.
Please download and install the latest Build by following the link provided below:
http://parallels.com/directdownload/pd9
Please follow the steps as suggested at http://kb.parallels.com/113823 which may help you in resolving the issue.
We recommend you to update your Parallels Desktop 9 for Mac application to the latest Build 9.0.24251 before performing the steps suggested in the Knowledge Base article.
Please download and install the latest Build by following the link provided below:
http://parallels.com/directdownload/pd9
About Kb Parallels, 113823? Where do I find the same locations in Windows 8 since they hide everything?
Mervin@Parallels
Guest
Hi tgoy99,
1) Boot your Virtual Machine in safe mode. Please follow the steps in this link: http://kb.parallels.com/118732 to know how to boot Virtual Machine in safe mode.
2) Once you logged in to Windows safe mode, follow the steps provided at: http://kb.parallels.com/113823
If the issue still persists, please follow the steps below:
Shut down your Windows, Go to Virtual Machine config (http://kb.parallels.com/117287) > General > Increase the RAM to 2GB (If you have more than 4GB of RAM on Mac side).
Increase the Video Memory, Go to Hardware > Video > Increase the Video Memory to 512MB.
Change the 3D acceleration to Direct X 9/ Direct X 10.
If the provided steps doesn't help you to resolve the issue, please create a Problem Report ID and send us the Problem Report ID number so that we will check it and assist you further. To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058
1) Boot your Virtual Machine in safe mode. Please follow the steps in this link: http://kb.parallels.com/118732 to know how to boot Virtual Machine in safe mode.
2) Once you logged in to Windows safe mode, follow the steps provided at: http://kb.parallels.com/113823
If the issue still persists, please follow the steps below:
Shut down your Windows, Go to Virtual Machine config (http://kb.parallels.com/117287) > General > Increase the RAM to 2GB (If you have more than 4GB of RAM on Mac side).
Increase the Video Memory, Go to Hardware > Video > Increase the Video Memory to 512MB.
Change the 3D acceleration to Direct X 9/ Direct X 10.
If the provided steps doesn't help you to resolve the issue, please create a Problem Report ID and send us the Problem Report ID number so that we will check it and assist you further. To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058
Mervin@Parallels
Guest
Hi hienchi28,
Please create a Problem Report ID when the issue occurs and provide us the Problem Report ID number so that we will check it and assist you further.
To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058
Please create a Problem Report ID when the issue occurs and provide us the Problem Report ID number so that we will check it and assist you further.
To create a Problem Report ID, please follow this link: http://kb.parallels.com/9058