Black Screen of Death continues to make Parallels unusable on M1
- Thread starter FrankB12
- Start date
Hi, please elaborate on your issue in detail and attach a screenshot of it to make us understand it better.
Hi, please take a snapshot and then force restart your Windows virtual machine to check on the issue.
1. To take a snapshot, refer to ( https://kb.parallels.com/5691#:~:text=Work with Snapshots-,Take a Snapshot,-Start Parallels Desktop ).
2. To force restart Windows, refer to ( https://kb.parallels.com/123094#:~:text=go to Actions on Mac menu bar > click Reset ). Thanks.
This is not "Black Screen of Death". It looks like application stopped redraw this window.
It can be a lot of reasons for this. It would be very helpful if you send a technical report to Parallels and share its ID here.
christodd10
Bit poster
so, I'm no the only one with this issue, huh... Guess no one has found a solution to it yet?
ChristopherW24
Junior Member
I had this symptom and found a solution for the particular problem I was having:
Parallels Desktop for Mac 13 Black Screen
Parallels Desktop for Mac 13 Black Screen
Hello Guys, Please refer to this KB article: https://kb.parallels.com/123094 to fix the black screen issue.
ChristopherW24
Junior Member
"4. If Windows cannot boot even into Safe mode or the steps above didn't help, Windows is considered beyond repair and a new virtual machine is required"
Considered beyond repair by whom? Certainly not to any IT expert. This isn't helpful to anyone who is knowledgeable enough to realise this is complete and utter claptrap. There can be lots of reasons for a black screen.ChristopherW24
Junior Member
Correction: who isn't
why would I have to restart or kill the application all the time? It doesn't make sense to me. I always get this issue 2-3 time a week. Restarting the machine is not a solution, it will happen again. If you put your machine long time sleep, then you'll probably get same issue. I'm expecting a proper solution.
ChristopherW24
Junior Member
Then you have unrealistic expectations. A black screen could happen for many reasons, including problems with your environment which may be no fault of Parallels. If you want anything close to a guarantee of a proper solution, you are going to have to hire an IT expert to debug the problem, that is, unless that level of support is available with whatever package you bought from Parellels, which I'm doubtful of, because this could take up potentially hours of someone's time to solve.
If the problem is reproducible in multiple fresh virtual machines, and you supply Parallels with the steps to reproduce the problem, then perhaps you'll have more luck with getting a timely fix, but the staff at Parallels aren't mind readers or miracle workers.
You miss understood the point. If you are paying an application, you should expect a bug free environment/application\software. Have you searched the forum? just type black screen and see how many pages you will get? This is an ongoing and annoying problem. That black screen issue is not a Windows OS issue at all, it relates with Parellels itself directly. Do not try to teach me how IT works cuz have experience around 15 years.
ChristopherW24
Junior Member
I've misunderstood nothing. Parallels can't magically fix every cause of a black screen in a virtual machine, because that problem could be specific to the software running inside your virtual machine. I'm not saying that this isn't an issue with Parallels, but I am saying that it's very hard to debug, and there may even be multiple issues causing the same symptom, so unless you get a developer to *PERSONALLY* debug your machine, you *CANNOT* expect a proper solution. You can only hope that the issue is not specific to the software running inside your VM, and that it's the same issue being experienced by everyone else.
You need to come to the terms with the fact that your specific issue may never be addressed, and align your expectations with actual reality.
ChristopherW24
Junior Member
"That black screen issue is not a Windows OS issue at all, it relates with Parellels itself directly."
You've reproduced the issue in multiple virtual machines, running on multiple host environments? If you've debugged to the extent that you are certain that the issue is caused by Parallels, then how about sharing your findings here?
I'm seeing the same behavior and my host doesn't even need to go to sleep--having the screensaver start can trigger the issue. But not every time, but 2-3 times a week is about right.
I access my source code via the \\mac share, and that has saved my butt numerous times. I recommend not storing anything important on the VM--treat it as ephemeral data.
I've tried Devices → Keyboard → Alt+Ctrl+Delete without success. Resizing windows. Entering/leaving Coherence.
ChristopherW24
Junior Member
I access my source code via the \\mac share, and that has saved my butt numerous times. I recommend not storing anything important on the VM--treat it as ephemeral data.
As long as the virtual hard disk isn't becoming corrupted, the data should be perfectly safe. I fail to see how the black screen would corrupt data, unless it happened mid automated save, but that would be very rare. You might need to elaborate on this a bit. It's not obvious how this relates to the issue.
ChristopherW24
Junior Member