Black Screen in Windows 10 after upgrade to Version 13

[AllenJ]

Help, I am stuck at a black screen in trying to boot to Windows 10 following an upgrade from Parallels 12 to 13. I've tried rebooting (both the VM and the Mac) and no luck. I've read posts in support about more video memory, but am unable to change the setting in configuration.

 

[Shathish@Parallels]

Hello @AllenJ Please refer this article http://kb.parallels.com/123094 and check it helps.

 

[AllenJ]

Yes, hitting reset allowed me to launch Windows 10. Thank you.

 

[Ajith1]

Yes, hitting reset allowed me to launch Windows 10. Thank you.

We are glad that the issue is resolved. Feel free to reach us anytime for support.

 

[SPX]

I'm having the same problem with PD13, when i start my Windows 10 VM it ends up in a black screen. Reset de VM and it boots with showing the login screen of Windows again.
Reset a Windows 10 while booted is not correct, PD12 didnt do this so it a bug in PD13.

 

[KevinClarke]

Hi SPX,
Have you tried http://kb.parallels.com/uk/124238? In particular the last option turning off fast boot worked for me.
Regards
kevin

 

[FrankH9]

Same problem here. After installing pd13, windows 10 started fine, but after reinstalling parallels tools I end up with a black screen. I can shutdown but starting, gives me a black screen. After a couple of tried I get the (not very hopeful) message "inaccessible boot drive". It seems to me that Tools somehow messed with the installation. So far I have no bright ideas.