Black screen in Windows 10 after updating

ErikB8

Bit poster
Having some issues in my virtual machine after updating to the latest parallels version. I get a popup which shows that parallels toolbox is updating but when it reaches 60% something crashes and my windows 10 VM turns black. After a while i get the attached popup message. Any suggestions?
 

Attachments

  • Screenshot 2020-01-02 at 10.37.19.png
    Screenshot 2020-01-02 at 10.37.19.png
    51 KB · Views: 25
Edit: If i try to stop/reset i get the following
 

Attachments

  • Screenshot 2020-01-02 at 10.46.16.png
    Screenshot 2020-01-02 at 10.46.16.png
    57.7 KB · Views: 8
So i finally solved this somehow. What worked for me was a combination of
1. Reinstalling Parallels on my Mac
2. Aborting the parallels tools update popup inside my Windows 10 VM.
3. Installing latest windows updates and rebooting.
4. Performing these steps https://kb.parallels.com/4841
5. Uninstalling parallels tools
6. Reinstalling parallels tools
After that the parallels toolbox update managed to get past 60% and i am able to use my VM again
 
Back
Top