Anritsu Line Sweep Toolbox
- Thread starter ZhoanK
- Start date
Adeboye Adeotan
Forum Maven
Hello ZhoanK,
To help us troubleshoot this issue,
1. Please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
2. Kindly provide us with a detailed description of the steps leading to the Blue Screen of Death(BSOD) issue.
3. Collect Windows event logs, by performing the following steps:
3.1. Open Event Viewer (Windows search > Event Viewer).
3.2. In the Event Viewer window, expand the "Window Logs" item > click "Application" > on the field on the right-click "Save All Events As..".
3.3. Select the directory where this log will be saved and click Save.
3.4. Perform the same for Windows Logs-System: in the Event Viewer window, expand the "Window Logs" item > click "System" > on the field on the right-click "Save All Events As..".
3.5. Select the directory where this log will be saved and click Save.
3.6. Compress both files (right-click > compress) and upload them to the Parallels file sharing using your unique link:
https://alludo-support-fileshare.az...Share?id=48a03f9c-9106-477f-9276-b3188fc6f99f
Please let us know when the logs are collected.