Altium Designer 18 in Windows 10 Edu

J

JamieS73

Junior Member
Hi all, I'm new to Parallels.

I have a Windows 10 Edu guest OS running Altium Designer 18 (v8.1.6). Everything works except horizontal scrolling. Scrolling vertically works, but when I press shift (or alt, depending on the keybind) it breaks.

I submitted tech support request to Altium, but they think it's an issue with the VM and aren't taking any responsibility. I also read in a different post that AD18 uses DirectX. I don't know much about DirectX, but could that be causing my horizontal scroll function to fail?
 
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I have the same problem. Shift scroll sort of works but it gives me some combination of horizontal scrolling, vertical scrolling, and zooming. Instead I use the right mouse button (or two-fingers on the track-pad). Hold down and you can drag horizontal and vertical.
 
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A Parallels rep told me it's because my license level doesn't support "heavy graphics" programs. I don't believe that, but I never found a solution. I have since reinstalled Altium Designer 17 to get smoother graphics performance. The trackpad scrolls much too slow, so I use a mouse. It works but isn't ideal.
 
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JamieS73 said:
A Parallels rep told me it's because my license level doesn't support "heavy graphics" programs. I don't believe that, but I never found a solution. I have since reinstalled Altium Designer 17 to get smoother graphics performance. The trackpad scrolls much too slow, so I use a mouse. It works but isn't ideal.
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Hi Jamie, I had the same problem before with Bootcamp, WIN7 and Altium Designer 15 back on 2015. At first I thought it was the Macbook keyboard not compatible with windows 7 since this problem only happened when I use the Macbook keyboard. If I use external keyboard, I didn't have this problem. Last week I bought a new laptop which is MSI GS63 with Windows 10. I installed AD18 and unfortunately this mouse scroll/zoom problem appeared again. I then reinstall AD15 and it still gives me this problem. I use the exact same external Keyboard which I had no problem with my old Macbook+WIN7+AD15. I am so frustrate now, I have no idea how to fix it. Please let me know if you have any solution.

Thanks
 
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JamieS73 said:
A Parallels rep told me it's because my license level doesn't support "heavy graphics" programs. I don't believe that, but I never found a solution. I have since reinstalled Altium Designer 17 to get smoother graphics performance. The trackpad scrolls much too slow, so I use a mouse. It works but isn't ideal.
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Hi @JameiS73, Even display resolution might be causing this issue please try changing the display resolution of virtual machine. Go to virtual machine's configuration> Hardware> Graphics> Resolution and select Scaled. Then go to "Advanced settings" , change 3D acceleration to DirectX 9 and disable Vertical Synchronization. Now, restart the application (Altium designer) and check the issue.
 
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To reply to everyone,
@Arun@Parallels: I have Parallels Desktop 14 for Mac Home Edition (which I bought via a Student option through my university's Kivuto partnership)
@DansonC: I'm sorry that you're having the same problem I am, however the fact that you're having this problem on Bootcamp and a native PC suggests to me that it's not a Parallels issue. I suggest installing AD17 on your Win10 laptop since it is newer but does not use the same graphics APIs as AD18.
@KebhaK@Parallels:
KebhaK@Parallels said:
Even display resolution might be causing this issue please try changing the display resolution of virtual machine. Go to virtual machine's configuration> Hardware> Graphics> Resolution and select Scaled.
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Already done. I primarily use my VM on a 1080p external display and so my graphics settings were already set to Scaled for that. Note: the issue is the same on both my laptop's built in display and the external display, with "Best for Retina" and "Scaled" resolution settings respectively.
KebhaK@Parallels said:
change 3D acceleration to DirectX 9 and disable Vertical Synchronization. Now, restart the application (Altium designer) and check the issue.
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Changing the 3D acceleration to DX9 fixed the issue. Disabling VSYNC did not appear to make a difference. Why might the DirectX version cause such and issue? Does my Parallels edition not support DX10 applications, despite the available configuration option?
 
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Just an update: I tried using AD18 on a Win10 remote desktop (via Microsoft Remote Desktop). The shift+scroll feature does not work there either. However, shift+scroll does work on Chrome, which leads me to believe that the Mac does not have any conflict with simultaneous keyboard and mouse input (likewise, how could anyone play a game on a mac?). Perhaps the issue is common to MRD and Parallels due to a bug in a shared API. Regardless, at this point, I do not know the cause of the bug but it is certainly larger than just Parallels.
 
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