After upgrading to v 19, Windows Desktop is not shown, nor Start menu can be started

[SrdjanJ]

Basically, if I exit coherence mode, I get big gray window, nothing on there. When I try to open Start menu from Mac dock, nothing happens. I can launch Windows apps, but they are visible only if I enter coherence mode. Start menu does not show up either way, in or out of coherence.

Any ideas how to fix this?

 

[Trishna Oobeyram]

Basically, if I exit coherence mode, I get big gray window, nothing on there. When I try to open Start menu from Mac dock, nothing happens. I can launch Windows apps, but they are visible only if I enter coherence mode. Start menu does not show up either way, in or out of coherence.

Any ideas how to fix this?

Hello!
In order to proceed with further investigation, kindly provide us with the below information:
1. Reproduce the issue.
2. Take screenshots of the errors if any.
3. Send us a detailed explanation with the screenshots attached in reply.
4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
Thank you!

 

[SrdjanJ]

There are no errors, simply, when I start Parallels instance of Windows 11, I get gray screen (when not in Coherence -- attached), and, when in Coherence, there is nothing at all displayed at all on the dekstop.

Report # 437203263

 

[Trishna Oobeyram]

There are no errors, simply, when I start Parallels instance of Windows 11, I get gray screen (when not in Coherence -- attached), and, when in Coherence, there is nothing at all displayed at all on the dekstop.

Report # 437203263

Hello,
Please note that we have created a support ticket for your issue.
Kindly check your email.
Regards,

 

[SrdjanJ]

My problem was solved by (very drastic) workaround:
Delete existing Windows VM and recreate it from the scratch.