Active Apple App Store subscription not visible in Parallels account

Hello,
I have an active annual Parallels Desktop for Mac subscription purchased through the Apple App Store. Apple has charged me and I have the official Apple invoice.
Product: Parallels Desktop for Mac, annual subscription
Invoice date: 12 May 2026
Renewal date shown on invoice: 12 May 2027
However, when I sign in to my Parallels account, no active license appears, and the application/web page asks me to purchase again. I have already tried signing in with the same Apple account.
Please verify my App Store entitlement and attach/synchronize this active subscription with my Parallels account. I am attaching the Apple invoice, Apple subscription screenshot, and the Parallels account screenshot showing no active license.
Thank you.

 

hello. i have an active parallel account but the parallels desktop for mac standard 1 year doesnt show on my account and if i try register it, it reads that it belongs to someone else, which i weird if i paid for it and the only other email i have is not registering as an account. how do i get to see what this is registered too, all the invoices is in my name and get sent to the correct email adress, but theres must be an issue with the registred key. who can assist me please ?