Activation Key/License gone when reset password

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by EmmaA8, Aug 5, 2026 at 1:23 AM.

  1. EmmaA8

    EmmaA8 Bit poster

    Messages:
    1
    I had to reset my parallels password when downloading Toolbox, and it prompted me for my activation key.
    I didnt have access to it at the time as 3 subscriptions were purchased together and the user of purchased these was not around at the time. I needed instant access so had no choice but to select free trial.

    Now it has removed all knowledge of me having the pro version, and is telling me to re-purchase.

    I have the invoice showing all 3 subscriptions, but no idea how to get *my* activation key and not everyone elses.
     

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