Activation key is not working

TobiP · Nov 18, 2016

Hello! I purchased the upgrade for the latest version and when I click to activate the new key it asks for a previous activation key. My key from 2015 and 2013-previous versions is not being accepted by the system. Help! I'm frustrated that I paid the $49.99 for the upgrade (1yr subscription) and it isn't working.
Thank you.
Tobi Pomeroy

Ajith1 · Nov 18, 2016

Hello TobiP,
Try installing Parallels Desktop 11 then install Parallels Desktop 12 and check.

TobiP · Nov 19, 2016

That worked! Thank you so much for your help!

Ajith1 · Nov 19, 2016

TobiP said:
That worked! Thank you so much for your help!

Glad to hear that! Feel free to reach us anytime.

DavidS30 · Nov 23, 2016

Hello, my activation key is not working and I've been waiting from someone from the support team who said they could help but they are now not responding. Can somebody please help?

Ajith1 · Nov 23, 2016

DavidS30 said:
Hello, my activation key is not working and I've been waiting from someone from the support team who said they could help but they are now not responding. Can somebody please help?

We can see that you have a business license. Try registering the license under your account then try to activate.

DavidS30 · Nov 24, 2016

Ajith@Parallels said:
We can see that you have a business license. Try registering the license under your account then try to activate.

Thank you for your reply. My activation request has now expired. Could you please re-send me a new link?

Ajith1 · Nov 25, 2016

DavidS30 said:
Thank you for your reply. My activation request has now expired. Could you please re-send me a new link?

Let us know exactly what activation link you are looking for.

DavidS30 · Nov 29, 2016

Ajith@Parallels said:
Let us know exactly what activation link you are looking for.

The one that activates the account??

Ajith1 · Nov 29, 2016

DavidS30 said:
The one that activates the account??

We have check and confirmed your account is active.

Parallels User · Jan 20, 2017

I have received a email that my parallels account has been renewed, but when I use the key is says that this is an upgrade key. And that I need a key from a previous version. But I can't find this anywhere. Can somebody help?

Dinesh@Parallels · Jan 20, 2017

Daniel16 said:
I have received a email that my parallels account has been renewed, but when I use the key is says that this is an upgrade key. And that I need a key from a previous version. But I can't find this anywhere. Can somebody help?

Hello @Daniel16
Please check your private message and reply us!

GillesL1 · Jan 20, 2017

I have the same problem. I purchased the upgrade for the latest version and when I click to activate the new key it asks for a previous activation key and my previous key is not being accepted by the system.

Ajith1 · Jan 20, 2017

Hi GillesL1,
Try installing Parallels Desktop 11 then install Parallels Desktop 12 and share us the results.

GillesL1 · Jan 21, 2017

it's ok. Thanks you for your help

Swati@Parallels · Jan 21, 2017

GillesL1 said:
it's ok. Thanks you for your help

Glad to hear that your Parallels Desktop 12 activation issue has been resolved. Reach us out if you have any questions in future.

Activation key is not working

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