5608: Parallels tools: Please free up at least 5034 KB on \\.Psf\.Home

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keybounce

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Parallels tools wants me to free up 5 MB of space on my home drive.

That drive has 30 GB of free space.

After emptying the trash, it still did not let me continue, and the space needed was the exact same amount.

Help?

I tried:

1. Searching the forums -- apparently, someone had a problem that was resolved by uninstalling AVG. We don't have that.
2. Uninstalling parallels tools, and doing a reinstall -- the uninstall failed with the same error.
3. Manually running the install -- same error.

Help?
 
As I said, I have 30 Gigabytes of free space on my home drive.

As it was, I emptied the trash, which freed up some space. It still wants 5 MB.

Does it really take 30 GB of free space to install the tools?
 
Here's my df output:

Code: 
/dev/disk0s2   155629664  92168440  62949224    60%    /
devfs                234       234         0   100%    /dev
fdesc                  2         2         0   100%    /dev
map -hosts             0         0         0   100%    /net
map auto_home          0         0         0   100%    /home
/dev/disk2s3    92274688    110608  92164080     1%    /Volumes/Spare drive space
/dev/disk2s4    17678256  14921560   2756696    85%    /Volumes/Boot DVD
/dev/disk2s2   279572912 263405336  16167576    95%    /Volumes/Seagate External
/dev/disk3s2      195488    180048     15440    93%    /Volumes/Parallels Desktop
vfstool@fuse0   65513000  12748648  52764352    20%    /private/tmp/78203/C

Virtual drive has 25 GB free.
Mac drive has 31 GB free
Time Machine's drive has 8 GB free

Plenty of space, right?
 
Ok, did you mount it as read only, or you selected Shared Mac Folders to Windows and checked Home Folder?
FileVault?, any antivirus on Mac or Windows?
 
The system.log file says

Jul 4 13:01:46 robert-davis-computer [0x0-0x2b02b0].com.parallels.desktop[4601]: QFSFileEngine::open: No file name specified
-- This was starting up parallels

Jul 4 13:03:08 robert-davis-computer /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder[184]: StatusMonitor::volumesChangedCallBack returned -47
-- startup of vm

Jul 4 13:04:30 robert-davis-computer fseventsd[29]: log dir: /private/tmp/4601/C/.fseventsd getting new uuid: 0F73526B-D3A0-4EFF-976B-892337281BE6
-- Windows up, and user logged in.

Additional:
1. ICQ wants to install a new version. However, attempting the automatic upgrade fails half-way through.

2. At startup, windows pops up an error box saying,
\\.PSF\.Home\Documents\Windows XP profiles\Owner\Local Settings\Temp\pft27.tmp refers to a location that is unavailable.

In fact, that location is available. That is the correct location for Owner's profile (set in registry editor after installing parallels and the VM).

That particular directory is not there; that temp directory is huge.

This is believed to be coming from a third party CD that is trying to install stuff.

3. At startup, parallels tools tries to run, and complains about a lack of space.
This is the "An error (-5006: 0x8004232b) has occurred while running the setup.

Please free up at least 5034 KB on your \\.Psf\.Home drive before you run the setup." message

Trying to "Report" this issue brings up a web page saying that the page I'm looking for has moved.
http://www.parallels.com/InstError.asp?Code=-5006%20(0x8004232b)&Info=>SetupDLL\SetupDLL.cpp%20(1469)PAPP:Parallels%20ToolsPVENDOR:%20(www.parallels.com)PGUID:B730E908-1FD5-4170-A0FE-B6AB874344F0$10.50.0.132PAK@Windows%20XP%20Service%20Pack%202%20(2600)%20IE%206.0.2900.2180

I have verified that \\.psf\.home is writable.

Ok, did you mount it as read only, or you selected Shared Mac Folders to Windows and checked Home Folder?
FileVault?, any antivirus on Mac or Windows?
Click to expand...

No fileVault.
No Mac anti-virus.

Avg 8.0 was just installed last night on Windows. These problems were happening before Avg was installed.

I have shared mac folders turned on.
I have home folder sharing turned on.

Checking Regedit:

HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\<my id>\ProfileImagePath is \\.Psf\.Home\Documents\Windows XP Profiles\Owner

HKey_Current_User\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders has everything except FONTS and Administrative Tools mapped under \\.PSF\.Home. Everything that should be in the profile (the hidden windows stuff) is in that profile directory.

Desktop, Personal, pictures, and music are mapped to the macintosh desktop, home, pictures, and music directories.

Attempting the following fixes:

1. Emptying the temp directory and IE cache.

Filesystem 512-blocks Used Available Capacity Mounted on
/dev/disk0s2 155629664 92170848 62946816 60% /
/dev/disk2s3 92274688 110616 92164072 1% /Volumes/Spare drive space
/dev/disk2s4 17678256 14921560 2756696 85% /Volumes/Boot DVD
/dev/disk2s2 279572912 268607728 10965184 97% /Volumes/Seagate External
/dev/disk3s2 195488 180048 15440 93% /Volumes/Parallels Desktop
/dev/disk1s0 1206172 1206172 0 100% /Volumes/DV
robert-davis-computer:~ rcd2$ df .
Filesystem 512-blocks Used Available Capacity Mounted on
/dev/disk0s2 155629664 91934632 63183032 60% /
robert-davis-computer:~ rcd2$ df .
Filesystem 512-blocks Used Available Capacity Mounted on
/dev/disk0s2 155629664 91914424 63203240 60% /
robert-davis-computer:~ rcd2$
robert-davis-computer:~ rcd2$


Hmm, something that just occurred to me.

To install parallels tools, the old tools probably needs to be stopped, and the new one started. When the old one is stopped, I'm guessing that /.psf is no longer available.

Is it a case of "Install the new, leave the old running, and force a reboot to load the new" -- in which case \\.psf stays available, or is it "Stop the old, start the new, do not reboot", in which case there is a gap where \\.psf is NOT available? And would that cause the problem seen here with installing the tools?

Testing for this: Run the tools installer with the other dummy windows account (no special regedit settings ...)
Hey, that does it! And it's asking for a reboot anyways :-).

Alright, that solves parallels tools. It doesn't solve the other stuff.

Next "fix": There is no entry in there for "tmp". Lets add one, and point it to \\.psf\.mac\tmp, in case it is the length of the UNC causing trouble (it should not, but ...)

No, entering a value for "tmp" in Explorer\Shell Folders\ does NOT change the value of %TMP% or %TEMP%. Both still point to the calculated value under the local settings.

Reinstalling the problem software as the dummy user does work.
That's not a good solution -- some software installs as a single-user, not a system-wide install.

Well, the problem at least is identified -- if the entire windows profile is moved off the windows drive onto a UNC-speficied path, then things fail. However, the system has been operating this way for a long time now. The "failure" things are few and far between.

Is there a good solution on the parallels side?
Is the only answer "maintain a dummy account on windows just to install some problem software"?
 
Ahh! One more point that may shed some light.

When the system was installed, prior to pointing everything at the mac (just the normal shared home folder settings), the microsoft .net 1.1 upgrade would not install.

Checking the various web sites, it turned out that this was a problematic upgrade from microsoft. The only solution that worked for that was to create a new user account, and install from there.

I'm wondering if this is similar, or related.
 
Permission repair? I'll try it, but I don't see how that is a factor.

Remember, both of the two windows accounts see identical permissions on the mac side.

The installers that fail complain about files in the temp directory, yet I can look in the temp directory, and see the files without any problem.
 
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