renewal

Hi, I cancelled my subscription, but I was still charged on my credit card. My dashboard clearly indicates that there is no active subscription associated with my account, so this charge should not have occurred. I have not been able to find a customer service phone number or email, which is why...

Hello, I'd like to cancel the automatic renewal of my Parallels Desktop for Mac Pro Edition (1 Year) subscription. Reference num: 485908295 According to the message I received, my subscription will renew automatically on 22/11/2025 for €119.99/year. I'd like to ensure it does not renew and...

I followed the Parallels Desktop for Mac registration and activation instructions, but I am currently having issues with utilizing my subscription renewal license. For some reason the previous version key is not showing up and it will not move forward with my purchase of the Parallels Desktop...

`Your subscription expired on 07.08.24` I made a payment. The 2FA from my bank was successful. I still have the same subscription expired message, and received no email confirmation of my payment. All attempt to request support via my account failed (links greyed out or failing) What am I...

I am trying to renew my subscription, but the email to continue to payment options is never sent.

I have not used Parallels in some time and have multiple subscriptions. Some active, some expired. Why is it so difficult to talk to someone in person to go over best options based on my dashboard vs. simply clicking renew or upgrade?

I have attempted to renew an expired subscription with 2 licenses. As requested, I entered updated payment information, however, the subscription still has not renewed. It has been a few days (submitted on 12/8/23) and I have not received any updates or confirmation of the renewal. Please advise.

Hi there! I'm getting issues where I click to renew the license, but it fails after I click on: "Review Payment Options & Renew Subscription." This is what shows up: Thank you for any assistance!

I cancelled my subscription some months ago. But now I need the software again, and renewed my subscription payment details. But all the interface says, is that the subscription payment has been updated. I am not able to use the software. What to do?

I currently have a parallels 13 education one time purchase version. As I need support for the new macOS I want to upgrade. There is the option to get a Pro version subscription plan for 50% off. My question is what will I be charged when the license is due renewal in a year. Will it be the...

I have three licenses right now, renewing automatically as of now in November all on the same date. One primary and two secondary. How can I reduce this to two licenses without any danger of losing usage on my two remaining Macs?

Hi, my PD renewed itself automatically yesterday. However, when I restarted my mac and opened PD, it asked me to activate my PD. The activation just failed as it said "You have entered an upgrade key. Please confirm it with a key from the previous version." But I only have one key in my account...

I received an email saying my subscription had renewed, and I followed the link to Activation Instructions and downloaded Parallels 12. (I had 12.2.1.) But, however, when I click on it in my Applications folder, it doesn't load. It just spins, and I have to Force Quit out of it. What am I...

Hi, I have two license keys registered, but need to remove the one assigned to an old computer which I do not have an access to anymore. Both are registered under my same Parallels account. How to proceed, please? My account is now in the status "Grace period", I want to renew the license for...