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  1. A

    Performance problems in Windows 10 after upgrade to v14

    Hi GrantT2, Please keep us posted.
  2. A

    Totally unresponsive

    Hi Jake6, Please follow the steps in the article https://kb.parallels.com/124546 and check if it works.
  3. A

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hi @MarkL27 , We have reset the activation key. Try to activate again. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
  4. A

    Deregistering an existing key

    Hi @derrickR3 We have sent you a private message. Please check and respond.
  5. A

    Performance problems in Windows 10 after upgrade to v14

    Hi @GrantT2 , Please shut down the virtual machine(Parallels Desktop icon->Actions->Shut down) and refer the article https://kb.parallels.com/117287 to access virtual machine configuration. If Parallels Desktop quits when shutting down the virtual machine, please change the "On VM shutdown"...
  6. A

    Windows 10 suddenly not working

    Hi @FedericoC1 , Please let us know if you tried resetting the virtual machine (Actions--> Reset) ?
  7. A

    Problem with folder/program sync between mac and windows

    Hi @Abdal-HassanA Kindly try reinstalling Parallels Tools under Actions -> Reinstall Parallels Tools to resolve the issue.
  8. A

    Pro edition

    Hi @Bibi Fricotin , Thank you for the clarification. Please reach us anytime for further assistance.
  9. A

    help with install

    Hi @AndyW4 , We will not be able to move the applications from one virtual machine to another. However, please refer the article https://kb.parallels.com/122884 to upgrade Windows 10 directly and check it it helps.
  10. A

    Parallels desktop 10: "You have reached the maximum number of activations available"

    Hi @ChazH , We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
  11. A

    Parallels 14.1.0 - screen saver

    Hi @fragiles , please let us know the version of Parallels Desktop you are using.
  12. A

    Windows 10 takes 10+ minutes to load

    Hi @DonL5 , please check if your Windows update are complete and check if that helps .
  13. A

    Parallels desktop crash

    Hi @FrancescoN1 , please let us know what happens when you try to uninstall Parallels Desktop 12 for mac.
  14. A

    Windows File Explorer Icon

    Hi @bburtonpa , you can drop your feature suggestions here.
  15. A

    Seeking advice re: Parallels on MacBook Air vs MacBook Pro

    Hi @Dolph , please follow the steps suggested in the article to know the system requirement of Parallels Desktop for mac and then please check this article to know the difference between Parallels Desktop for mac standard and Pro edition.
  16. A

    Shift key not detected for nested VM

    Hi @RaphaelF1 , We are glad that your issue is resolved. Please reach us anytime for further assistance.
  17. A

    Running iMovie11 in VM with EL Capitain - preview pane not working

    Hi @Hustiniano , pleas reproduce the issue and create a technical report ID and send it to us, we will check and help you out.
  18. A

    Parallels Desktop Lite - Install of Sierra on Mac running El Capitan - which hard drive?

    Hi @SofiaA , please take a back up of your El capitan virtual machine before installing High Sierra.
  19. A

    Giving root user a name other than 'Parallels'

    Hi @FrankO1 , please help us with the technical report ID , we will check and help you out.
  20. A

    F1 & F2 Keys do not work when starting bootcamp from the startup

    Hi @Nephtali , please check this article and let us know if that works.
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