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> All started since the new update. It is just coincidence. Youtube has changed theirs API to access the videos. Currently we're adapting Parallels Toolbox for these changes.

Hello, we found an issue and continue work on it. Preliminary the fix will be available next week.

Hello could you please replicate the issue and then generate and send Technical Report? https://kb.parallels.com/en/124107 It will help to investigate this issue. Also, please check if Record Window works or not.

Unfortunately, not. We continue investigation.

Hello, thanks for reporting the issue. We will try to improve the behavior of progress windows in future releases.

Hello, What version of macOS are you using? Also what is the version of Safari? Do you have problem with taking screenshots of all web pages or only certain? It would be great to generate Technical Report and post it's ID here to understand your environment (https://kb.parallels.com/en/124107)

Hello, we're continue working on this issue but there is workaround: - Open System Preferences application -> Users & Group -> Login Items tab - Uncheck 'Hide' checkbox for Parallels Toolbox, see the picture below. After this you can open Parallels Toolbox normally even after restart macOS.

Hello, we're continue working on this issue but there is more convenient workaround: - Open System Preferences application -> Users & Group -> Login Items tab - Uncheck 'Hide' checkbox for Parallels Toolbox, see the picture below. After this you can open Parallels Toolbox normally even after...

Hello, we're continue working on this issue but there is more convenient workaround: - Open System Preferences application -> Users & Group -> Login Items tab - Uncheck 'Hide' checkbox for Parallels Toolbox, see the picture below. After this you can open Parallels Toolbox normally even after...

Could you please generate Technical Report and post it's ID here: https://kb.parallels.com/en/124107

Thanks, got it. Actually I thought that may be you are running macOS inside virtual machine and in this case some specific errors could appear.

Hello, one question - are you running macOS inside Parallels Desktop or it is real hardware host?

> One of your colleagues got back to me and said it was a known bug thats being investigated. As I know, the known bug is when icon exists in menu bar but nothing happens after click on it. But in your situation the issue looks different. So please compress this folder ~/Library/Logs/prl.toolbox...

Hello, so you have Parallels Toolbox icon in menu bar but when you click on it nothing happens? And if you launch after that Parallels Toolbox from Launchpad it doesn't help? If yes, then try this: 1) Open Activity Monitor application, find Parallels Toolbox applicate 2) Quit Parallels Toolbox...

Hello, thank you for reporting this issue. We're working on it right now and I hope that fix will be available in nearest release.

Hello, we're working in this issue, fix will be available soon.

Hello, we're working on this issue. As workaround you can launch Parallels Toolbox from Launchpad or Spotlight - it fixes a problem (until next restart of mac OS).

Hello, If I correctly understand your files on desktop still be visible even after turning 'Hidden Files' on from Parallels Toolbox? Please do the next: - make sure that "Hidden Files" in ON in Parallels Toolbox: - run this command from Terminal and post output here: defaults read...

Hi, ok, it means that the reason is in access rights. Do you remember from which account (admin/user) Parallels Toolbox has been installed? If it was installed from admin then: - Log as admin. Remove Parallels Toolbox from /Applications folder. Don't forget to save activation key somewhere to...

I hope it will be quite soon.