Search results

Hello, The video codec from recording tools don't use fixed FPS while recording a video. Actual FPS on video depends on some conditions. For example, static/homogeneous image on screen doesn't require high FPS. It is needed to reduce resulting video file size. Moreover, FPS could be different...

Looks like you've messed Parallels Tools (that is a part of Parallels Desktop product) with Parallels Toolbox product. I will ask support team to move thread to appropriate forum and ask Parallels Desktop team to help you.

Hello, Some questions: 1) What kind of virtual environment do you use? Is in macOS inside Parallels Desktop 16 or Windows? 2) Which version of Parallels Toolbox is installed inside your virtual environment? 3) What happened when you launch 'Switch Resolution' tool?

Hello, have you set 'Computer + Default microphone' option value in tool preferences? If yes then check recording of other computer audio (not Zoom, start playing some video on youtube, e.g.) and try to record video again. Does it work?

Hello, try this: 1. Remove /Library/Audio/Plug-Ins/HAL/ParallelsToolboxAudio.driver 2. Restart macOS It is enough to fix problem with 'malicious software' warning. If you need to record computer audio then: 3. Open preferences for "Record Area" tool from Parallels Toolbox 4. Choose 'Computer'...

Thanks a lot, we'll investigate it.

Anyway, could you please provide us with link to the video? We want to understand what's happened.

Hello, thank you for reporting this. We'll investigate it and, hopefully, fix it.

Hello, Try to change preferences in "Download Video" tool: - If 'Quality' option is 'Max' then try to change second option "For non-MP4 videos" to 'Convert to MP4'. - Also try to use not 'Max' but 'High' or 'Normal' value for Quality option.

Hello, You have to stop tracking, then press on cogwheel to enter the preferences.

Hello, thank you for reporting this issue. We will investigate why Uninstall Apps affects such a different directories while Uninstalling 'BetterTouchTool'.

Hello, thanks for reporting this issue. We will investigate possibility to make background for non-rectangular windows transparent.

Thanks for additional info, we'll investigate it.

Hello, what is the value of your "quality" and "For non-MP4 videos" option in "Download Video" tool? Also could you please provide us with Technical Report (https://kb.parallels.com/en/124107) and links to some videos (not from youtube) that have a problem.

Hello, please provide us a link to a video (if issue is actual for certain video) and technical report ID (https://kb.parallels.com/en/124107).

Did it help?

Thanks for screenshots, I think your issue appeared because you have SIC and Centro SIC items that are located on network volumes. It is obviously bug in Parallels Toolbox and we will fix it in nearest update. As workaround I can suggest you to remove these items from Login Items. In this case...

Could you please take screenshot of your Login Items: Open System Preferences app -> Users & Groups -> select current user in left list -> open "Login Items" tab and make two screenshots of this window 1) With disabled VPN 2) With enabled VPN. I think you have some item in Login Items that is...

Let's gather more information about this problem. Let's assume that you're running "Download Video" tool: - open Activity Monitor, type 'Download' in search field - launch "Download Video" from Toolbox (with disconnected VPN) - switch back to Activity Monitor, select "Download Video" tool in...

Hello, could you please: - open Activity Monitor, switch to 'CPU' tab - sort by %CPU column (by descending) - Launch some tool from Toolbox to replicate the issue - Quickly switch back to Activity Monitor, make screenshot of its window and post it here