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  1. A

    PRL_ERR_VM_TOOLS_CANT_UPDATE_WITHOUT_RESTART

    Hi @PeterS3 , please let us the version of mac OS you are having.
  2. A

    Can't get a .bat to run

    Hi @CMGibbs , Were you able to open the file anytime previously? Also please check if all your Windows updates are complete.
  3. A

    Need to move Parallels Desktop 10 Activation to different laptop

    Hi @TomB4 , you are welcome. Please reach us anytime for further assistance.
  4. A

    Upgrade to 14 for Mac link has installed over my old one and I don't want it!

    Hi @JulieK , please let us know the version of Parallels Desktop you had previously.
  5. A

    Didn't want to order version that expires in a year

    Hi @trevorpsy , we do not have an option to change the Pro edition to Standard edition. Please purchase the full version once the Pro version is expired.
  6. A

    Does anyone in customer support monitor this board frequently?

    Hi @JulieK , Please sign into the https://my.parallels.com/support page, select your product and the category of your question, enter a short issue description into the search box, click Request Support and proceed to the Support contact options and we will be able to help you thru a remote...
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    Do you want to change your default web browser to "Parallels Desktop" or Keep using "Safari"

    Hi @MikeH3 , please try to uninstall Parallels Desktop and check if that works.
  8. A

    Parallels 14, Sierra and Itunes movies: Wont Play

    Hi @RamyG , please let us know the version of Parallels Desktop you are using.
  9. A

    Problem launching Mac apps from Win10 in Parallels Desktop

    Hi @BrianRoden , there might be some conflicts in applications when sharing is enabled. Please let us know if you are still experiencing this issue.
  10. A

    Failed to get the Video youtube

    Hi @AndrewW14 , please let us know if you are trying to download videos/audios from Vevo youtube channel.
  11. A

    PD14 - Client Snapshot does not finish

    Hi @diwa , please let us know the version of Parallels Desktop you are using.
  12. A

    Launching application from terminal in mac opens windows application with same name

    Hi @ParallelsU186 , please try Actions > Reinstall Parallels Tools and check if that helps.
  13. A

    MS Outlook to office365t file format migrate with tool

    Hi @otryl , please check this article and check if that helps.
  14. A

    Cannot get IE to start WITHOUT full screen mode.

    Hi @tomwal , is it happening only with IE or any other applications on Windows virtual machine?
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    New User - Poor Performance

    Hi @mos11dbo , turning on Windows firewall depends on one's personal prefrence as firewall might interfere few applications installed on Windows virtual machine. However with firewall turned ON, your Windows virtual machine should work without any issues. Please let us know if this happens only...
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    about mac share Folder Permission denied on linux

    Hi @iwei1982 , please reproduce the issue, and help us with the technical report ID ( https://kb.parallels.com/9058 ) we will check and help you out.
  17. A

    Less (or more) Battery Runtime?

    Hi @ParallelsU185 , the battery consumption might differ due to various reasons. However we will reproduce the issue from our end and will update you.
  18. A

    Samsung M2835 doesn't print from Parallels

    Hi @RichardR3 , yes you are correct. Please keep us posted.
  19. A

    SOLVED- Enlarged/Pixelated Cursor: Win10 P12

    Hi @IvanH4 , please help us with the ticket number. We will check and help you out.
  20. A

    100% disk usage with Parallels Desktop 14 and Mac OS Mojave

    Hi @CaseyC , Thank you. Please keep us posted.
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