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Hello, could you please provide us with a link to one (or better to some) songs that can't be downloaded?

Please check that "Free Memory Launcher" is not in Login Items: - Open Activity Monitor, find "Free Memory" process and stop it. - Open "System Preferences application" -> Users & Groups -> choose current user in the left list -> switch to "Login Items" tab - Find "Free Memory Launcher" in the...

Hello, all you need is turn OFF option 'Show Free Memory in menu bar'. To do this: - open Activity Monitor, find "Free Memory" process and stop it. - open Toolbox, find "Free Memory" tool and press on cogwheel button to open preferences of "Free Memory" tool - uncheck 'Show Free Memory in menu...

Thanks, could you run this command in Terminal application and paste output here? defaults read com.apple.screencapture

Could you please: - run this command in terminal app: defaults write com.parallels.toolbox ExtendedLogging 1 - replicate the issue - generate and send Technical Report (https://kb.parallels.com/en/124107) and post its ID here

Hello, Yes, "Record Window" tool has such issue. It can consider drop downs or child windows as another window and sometimes doesn't record it. In your case it is better to use "Record Area" or "Record Screen" tools - these tools record all windows.

Hello, glad to hear that tools are working fine for you!

Hello, using Clipboard History is simple - just click on Clipboard History icon in menu bar and choose item you want to paste into Clipboard. Do you have problems with opening Clipboard History window after click on menu icon? If yes, please send us Technical Report, it will help to investigate...

Hello, yes, this situation can appear if you have shared clipboard ON between your devices. "Clipboard History" tool checks clipboard changing to store its history. If new item in clipboard is file then tool check if this file is image. If yes, tool stores this image locally. It can't be...

Hello, may be you're mixing up updating of Parallels Tools (it is part of Parallels Desktop product) with updating of Parallels Toolbox? Could you please attach screenshot?

Hello, thanks for reporting the issues. Could you please provide us with Technical Report ID? https://kb.parallels.com/en/124107 It will help us to investigate and fix the issue.

Hello, It is very strange... But thanks for reporting, we will investigate it.

Hello, thank you for reporting the issue. We're investigating it, hopefully fix will be available in the nearest update.

Hello, please check if Capture Screen or Parallels Toolbox application (or both of them) has access to folder which you're choosing in preferences. Open "System Preferences" -> "Security & Privacy" -> "Privacy" and chose 'Files and Folders'.

Hello Try do the next: - Open Activity Monitor application, find Parallels Toolbox application and stop it - Launch Parallels Toolbox again using Spotlight or directly from /Applications folder Does it help?

Hello, this issue should be fixed in latest version of Parallels Toolbox (3.8.0-2857). Please launch Parallels Toolbox from Applications folder, send technical report (https://kb.parallels.com/en/124107) and post it's ID here.

Also try to leave Download Video tool for about 1 or 2 minutes when it hang . Will it revert to live?

Hello, what are the preferences in Download Video tool - "Preferred quality" and "For non-MP4 videos" (if exists)? Does your problem exist for all videos?

Great, thanks! We'll investigate it and prepare the fix.

Ok, thanks for info. Looks like on of the icon in menu bar provokes this crash. If you want, you can try to find this application, this will help us to investigate and fix this crash: - quit from applications that have icons in menu bar one by one - Launch Hide Menu Icon tool after quitting...