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Hello, yes. We are extremely sorry for the issue you are facing with Parallels Desktop 17.1.3 version. Our development team is working on this issue and will resolve it at the earliest.

Hello, the article is a hyperlink. Kindly click on the "article".

Hello, in order to investigate the issue further we need you to submit a Technical Data Report and provide us with its ID number. Please follow this KB article to send the report. NOTE: Please submit a report while reproducing the issue and provide us with generated ID number in your reply to...

Hello Kevin, we are sorry for the performance issue you are facing. Irrespective of the additional memory you can use only 50% of your macs hardware resources, As both the mac and the virtual machine both run parallelly. We have made sure that by allocating only 50% of the mac hardware resources...

Hello, Parallels Desktop 10 is End-of-life and End-of-support as well. Parallels Desktop for Mac 10 is not compatible with High Sierra. Please refer to this KB article to know more about the compatibility between Mac OS and Parallels Desktop.

Hello, yes. You can turn off auto-renewal for your Standard subscription and upgrade to Pro Edition.

Hello, we have sent you a private message Please help us with your registered email address over there so that we can check for your licenses and assist you accordingly.

Hello, first you need to upgrade the Mac OS to Monterey. Once it will be done kindly follow the steps from this KB article and upgrade to Parallels Desktop 17. You will be able to use your existing virtual machine without reinstalling it, but please take a backup of your virtual machine before...

Hello, we would like to inform that Intel-based virtual machines will not be supported on M1 Mac. But you can transfer the data from Intel-based virtual machine to an ARM-based virtual machine by following this KB article.

Hello, we have sent you a private message. Please help us with your both of your license keys over there.

Hello, for upgrading to Mac OS Monterey please follow this article. It is an Intel Mac or M1 Mac?

Hello, your most welcome.

we request you to create a support ticket by following this KB article so that we can assist you via call.

Hello, here is the Parallels Desktop 17.1.2 installation file link.

Hello, we can find your Parallels Desktop license key if you have purchased it already. For that, we need your registered email address.

Hello, great. Please reach us back for any further queries.

Hello, we are sorry to hear that. May I know the reason for refund?

Hello, can you please help us with a screenshot of the error page.

Hello, please try to activate your licenses now. We have removed your personal details from public forum for security purpose. It is suggested not to share any personal details over a public forum.

Hello, kindly upgrade to Parallels Desktop 17.1.3 and check if still the issue persists.