you have entered an upgrade key. Please confirm it with a key from the previous version

Maria@Parallels said:
Hi,
please share your purchase order number please?
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Hi, I had the free 2 weeks trial and I upgraded to the Parallels Desktop for Mac Pro Edition 1 Year. I have put the activation Key but it tells me that "I have entered an upgrade key. Please confirm it with a key from the previous version." I do not know where to find this previous version key.
 
CharlesM11 said:
Hi, I had the free 2 weeks trial and I upgraded to the Parallels Desktop for Mac Pro Edition 1 Year. I have put the activation Key but it tells me that "I have entered an upgrade key. Please confirm it with a key from the previous version." I do not know where to find this previous version key.
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HI, after using Parallels Desktop Trial version you need to purchase a full version of Parallels Desktop. Upgrade key only works when you already have a pervious version of Parallels Desktop. Kindly send your purchased reference number in private message so that we can initiate a refund for your wrong purchase, and you can get a full version license key.
 
Hello. I would like to ask for some help regarding my refund since I bought the wrong version. I was supposed to bought the new license one, instead, I purchased the Upgraded one.
 
Hi @ please i am having the same issue as well, i made a mistake of buying an upgrade from trial version while i had no previous package. I am being asked to confirm with a key from my previous version. Can you please refund so i can buy a full package.
 
AndrewN15 said:
Hi @ please i am having the same issue as well, i made a mistake of buying an upgrade from trial version while i had no previous package. I am being asked to confirm with a key from my previous version. Can you please refund so i can buy a full package.
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Hi, we have sent you private message. Please check and response.
 
I have the same issue as many of these comments. i have purchased the upgraded version and its asking me for the previous key which i don't have and i presume that's because i only purchased the upgraded version. could i ask for a refund?
 
LevanyaE said:
I have the same issue as many of these comments. i have purchased the upgraded version and its asking me for the previous key which i don't have and i presume that's because i only purchased the upgraded version. could i ask for a refund?
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Hi, we have sent you a private message. Kindly check and response.
 
Hi, I also have the same issue, I purchased the upgraded version and it's asking for the previous key. I think the only option is to purchase the new licence one, so please can I ask for a refund to buy the new license.
 
OMG, I also have the same issue,so many people met it, please can I ask for a refund to buy the new license.
 
JJ_5 said:
OMG, I also have the same issue,so many people met it, please can I ask for a refund to buy the new license.
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Hello, Please DM the order reference number or the email address address, so we can assist you with the refund. Thanks, Parallels Team.
 
Hi @JJ_5 , we have deleted your previous message as it contains your personal information. It is suggested not to post any personal information over a public forum. Wr have sent you a private message, kindly reply us over there with your email address for assisting your further.
 
Hi @DouglasW10 , we have deleted your previous message as it contains your personal information. It is suggested not to post any personal information over a public forum. Wr have sent you a private message, kindly reply us over there with your email address for assisting your further.
 
DebasmitaM@Parallels said:
Hi @DouglasW10 , we have deleted your previous message as it contains your personal information. It is suggested not to post any personal information over a public forum. Wr have sent you a private message, kindly reply us over there with your email address for assisting your further.
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Hi, I didn't receive any private message, how should I send you my email address?
 
Hi again. I had the free trial and I upgraded to the Parallels Desktop for Mac Pro Edition 1 Year subscription and then I have use the activation Key but "I have entered an upgrade key. Please confirm it with a key from the previous version." But I haven't it. Any licence key or activation key... Please help...
 
Hi, I have the same issue. Is there a way to just pay the extra amount ($79.99 - $49.99 = $30) and get the full license?
 
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