you have entered an upgrade key. Please confirm it with a key from the previous version

DebasmitaM@Parallels said:
Hello, Kindly delete this public post, and please don't share your personal details in the public platform because of security purpose, kindly check your private message and reply us back if your have any further queries. Thanks, Parallels Team.
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Can you guys remove the post on your end? Im doing my best to find a delete button but I just dont see it.
 
I purchased the "Parallels Desktop for Mac Pro Edition Upgrade" package and after inserting the activation key, it states " you have entered an upgraded key. Please confirm it with the key from the previous version". I used the version "Parallels Desktop for Mac Business Edition" for a few years before for more computers in business, but I don't need it anymore and I only need 1 PC for personal purposes. Can you please help me?
 
PvlV said:
I purchased the "Parallels Desktop for Mac Pro Edition Upgrade" package and after inserting the activation key, it states " you have entered an upgraded key. Please confirm it with the key from the previous version". I used the version "Parallels Desktop for Mac Business Edition" for a few years before for more computers in business, but I don't need it anymore and I only need 1 PC for personal purposes. Can you please help me?
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Hello, please check your private message and reply us back to assist you further abut this issue. Thanks, Parallels Team.
 
I recently purchased an upgrade (after finally moving my Mac to Big Sur, and being informed I could no longer run this version), having run a boxed version of Parallels for years. I cannot find the box with the previous key listed. Can someone reach out to me with assistance?
 
JohnB94 said:
I recently purchased an upgrade (after finally moving my Mac to Big Sur, and being informed I could no longer run this version), having run a boxed version of Parallels for years. I cannot find the box with the previous key listed. Can someone reach out to me with assistance?
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Hello,
could you share your email address or purchase order number please?
 
Hey I have the same issue I bought an upgrade when I only had the free trial so I need to buy a full version of desktop 17 for Mac could I get my order refunded.
 
hello , i rencently purchased upgrade version, when i tried to activate i entered activation key given in email of celverbridge, but it also asked for key ofprevious version, m unable to find key for previous version ,i have tried 14days trial as well...
will u plz help me to find key of previous version so i can activate
 
vasundharak said:
hello , i rencently purchased upgrade version, when i tried to activate i entered activation key given in email of celverbridge, but it also asked for key ofprevious version, m unable to find key for previous version ,i have tried 14days trial as well...
will u plz help me to find key of previous version so i can activate
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Hello, after using the trial version you need to purchase a full version of license key. Kindly send your purchased reference number in private message so that we can initiate a refund and you can purchase a new full license. Thanks, Parallels Team.
 
Igor Moreira said:
I just have bought a update version from parallels desktop 12 to 13 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
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i have the same issue may i please have a refund and buy the correct key
 
Hello, I am a student and have downloaded Parallels free trial for two weeks and once my trial was over i have clicked on the "student" section and bought a one time payment Student Parallels 17 license. I am asked to enter an upgrade key which does not seem to work. I simply want to get a student parallels version and continue my studies.

Thank you.
 
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