you have entered an upgrade key. Please confirm it with a key from the previous version

Hi, I'm having the same issue. Mistakenly purchased an upgrade key when trying to just buy a one-time full Home license. Would I be able to get a refund?
 
Hi, I have a problem look like I bought and upgrade version of parallel but when I went I provided he key that I bought it's asking me for the key of old version, but what I have is a trial version. So how can I be refunded so I can change my option? This is my Reference #273746617: Your Parallels Desktop for Mac Pro Edition Upgrade (1 Year) order
I hope someone can help me
Thanks in advance
 
ChristianF12 said:
Hi, I have a problem look like I bought and upgrade version of parallel but when I went I provided he key that I bought it's asking me for the key of old version, but what I have is a trial version. So how can I be refunded so I can change my option? This is my Reference #273746617: Your Parallels Desktop for Mac Pro Edition Upgrade (1 Year) order
I hope someone can help me
Thanks in advance
Click to expand...
Hi, your order has been refunded.
You will receive funds during the next 5-7 days. If you have any additional questions please let us know.
 
DariuszP2 said:
The previous activation key was not accepted by the license server.
Make sure you entered the key correctly. The activation keys are stored in your Parallels account. If you don't want to deal with multiple activation keys and upgrade procedures in the future, we recommend that you subscribe to Parallels Desktop.

View attachment 17727
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Hi, could you provide us (via the private message) with your license keys please?
 
Hi Maria, I was refunded because I wasn't able to activate the licence , the person who I emailed explained already everything , I'll get a new licence, as soon as the refund reaches my bank account. Thanks for your answering anyway.
 
good evening, I have the same problem, the desktop version 16 is not activated with the activation key, I probably didn't order what I need, please refund me, I'll leave you the order summary
thank you
 
Hey, I need a refund for my upgrade key too. I used the trial version and tried to upgrade it and was redirected by the Parallels app to buy the upgrade key at a reduced price. Turns out that now I don't have the key for the free trial version and Can't use the upgrade key to activate it on top of the trial. I request a refund. I can't find good customer service to call or text immediately and I am dissatisfied.
 
I recently bought a one time subscription only to activate it to find out it is not what I intended to buy. It says - You have entered an upgrade key. Please confirm it with a key from the previous version. Please, is the key from the previous version free, if yes, how do I get this key? Thanks
 
Walt2 said:
I recently bought a one time subscription only to activate it to find out it is not what I intended to buy. It says - You have entered an upgrade key. Please confirm it with a key from the previous version. Please, is the key from the previous version free, if yes, how do I get this key? Thanks
Click to expand...
Hi, did you use Parallels Desktop before?
If not you need to purchase and activate full version of Parallels Desktop.
In this case we can provide you with a refund for the wrong product order.
 
Hi! I have same issue related to wong purchase. I want to buy new license but unfortunately bought the upgrade license
Please refund the purchase
 
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