Pasting images from clipboard to win7 client results in black image

Are others still having this issue? It happens for me, and I'm using the latest --
Build 9.0.24251
It's so frustrating. I think instead of upgrading to version 10, I might try using a different product.
 
Yes, I have the same issue with Mavericks. The black square happens occasionally. I also have the issue with distorted image pasting. It resolved itself a few months ago but a more recent upgrade caused it to reappear
 
Yes, I still have this problem with win XP running on macbook pro. paste into windows results in black box. sometimes fixed by reboot xp and mac, sometimes not. endless reinstalls of parallels tools - still not fixed.....
 
Hi Sultan_
On 13th May 2014, on Parallels Ticket 1903574, I had this from Parallels Support by Email:
Thank you for your patience and cooperation while we are working on the resolution.
Together we have tried to resolve the issue using a number of possible troubleshooting steps, however were not able to succeed yet.
Since the issue requires a deeper investigation, I am passing your ticket to our next level of support who will follow up with you on your request directly.
Click to expand...
Then, a few hours later, I got this from Sergei Borovnik, again from Parallels Support:

This ticket has already been escalated to Development Team and the work on the issue is in progress.
If any information is available we will contact you back by e-mail.
We will re-open your ticket since we receive any updates on your issue from our Development team. For now it remains as escalated ticket and should be put in 'Pending Confirmation by Customer' status in Support Tier.
Your Support Request will be marked as 'Pending Confirmation by Customer'.
If you have any additional questions or require some additional assistance, you will be able to re-open the request in the next 14 days by replying to this message.
Click to expand...
On 28th May, I emailed [email protected] referencing this ticket but had zero response.
It's stupid that Parallels have opened the ticket but gave me no route to track the bug. I don't have any idea if and when they will re-open the ticket if they get feedback from development.
Since then there has been silence from Parallels. Clearly they have no idea what the fix is.

The real pain? All was well under Parallels 8. I upgraded to 9 as a good progressive customer but this fault only started following the U/G to 9. If they suggest I u/g to 10, I think it should be free. No way can I justify 10 if 9 was buggy and was never fixed.
Twitter time again! Look out for hastag #paracopy
 
Sultan_ said:
Are others still having this issue? It happens for me, and I'm using the latest --
Build 9.0.24251
It's so frustrating. I think instead of upgrading to version 10, I might try using a different product.
Click to expand...

Hello Sultan
I am developer of Parallels Desktop
Bug with black image is Apple bug. Recently Apple say that bug fixed. I think you should update your OS X to last 10.9 build or to 10.10 (when Apple release it). Moreover in PD10 we do hard work to workaround this Apple bug. You can try update to PD10. In PD10 this bug should be fixed.

Best Regards
Kirill Bagrinovskiy
 
Kirill,
Thank you for your response. I just tested the shared clipboard with VirtualBox and I get the same type of garbled image. This *does* appear to be an Apple problem. I will wait for Yosemite to be released and test again at that time.
 
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