"No audio found in the file"

ParallelsU1097

Bit poster
This is the third or fourth time I've run into this issue. I'm running Windows 10 on a laptop and have used Download Audio successfully hundreds of times. It stopped working a few days ago. All attempts return a "No audio found in the file" message. In the past, reinstalling Parallels has fixed the problem. Not so this time. Any help appreciated.
 
This is the third or fourth time I've run into this issue. I'm running Windows 10 on a laptop and have used Download Audio successfully hundreds of times. It stopped working a few days ago. All attempts return a "No audio found in the file" message. In the past, reinstalling Parallels has fixed the problem. Not so this time. Any help appreciated.
Hello,
Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
Regards,
 
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